Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Surisaray Morera

Homestead,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Americancare Center
Miami Florida, Florida
10.2021 - Current
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed patient referrals to other medical specialists.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Costume Shop Assistant

Walmart Stores,INC
Homestead, FL
07.2019 - 10.2021
  • Developed in-depth knowledge of costume inventory and sales techniques.
  • Assisted customers in selecting appropriate ensemble for events and holidays.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

GED -

Gary Adult Center
Tampa, FL
05.2015

Skills

  • Paperwork Processing
  • PowerPoint Presentations
  • Maintaining Clean Work Areas
  • Facilities Management Software
  • Staff Meetings
  • Appointment Confirmation
  • Maintenance Team Collaboration
  • Check in and Checkout Procedures
  • Special Requests
  • ASI Front Desk
  • Credit Card Handling

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Associate

Americancare Center
10.2021 - Current

Costume Shop Assistant

Walmart Stores,INC
07.2019 - 10.2021

GED -

Gary Adult Center

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Surisaray Morera