Summary
Work History
Education
Skills
Timeline
Generic

Suriya Ponnambalam

McKinney,TX

Summary

Goal-oriented, experienced IT professional with 16 years of progressive experience, adept at IT service, project, process, and quality management. Known for building and leading successful cross-functional teams with strong communication and collaborative skills.

Work History

Service Delivery Manager

Barclays Global Service Centre
2021 - 2025
  • Coordinated service delivery of technology initiatives to enhance customer satisfaction and streamline operations.
  • Worked with Product Managers, Engineering team to define roadmap, set expectations and track progress.
  • Managed stakeholder communications, ensuring timely updates and resolution of service-related issues.
  • Act as the point of contact between technical teams and business stakeholders, ensuring alignment and expectation-setting.
  • Worked with high-profile customer to select third-party vendor for IT infrastructures, service design and workflow created


PROJECT MANAGER ( Projects & Operations)

Cognizant Technology Solutions
2014 - 2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Partner with business departments and other IT groups to assess needs for Medicare and Medicaid benefit plans based on regions, make recommendations, and deliver highly effective technology solutions that support the current and future business operations.
  • Design and develop custom interactive analytics resulted in conversion up to 20% increase in Sales, analyze Region and performance reports for Parts and accessories application, coordinate with Big Data team leveraging Power BI and tableau tools
  • Project evaluations and assessment of results with SOX approvals, documentation to support approvals
  • Prepare governance reports, participate in weekly, monthly Status reports, presentations to Business and IT executives on overall project Status


TECHNOLOGY ANALYST

Infosys Limited
2007 - 2014
  • Lead L1 ecommerce team, leveraging WebSphere Commerce as platform, liaise with internal and external stakeholders, provide technical support for restoration with quick turnaround time
  • Generate analytics report on Sales trend, product conversion to Sales for high volume days, outage impact on Sales, weekly and monthly Executive report
  • Track Incident Management - First point of contact for client, lead team of 10 members in onsite offshore model
  • Engage in problem management, brainstorm ideas, derive at root cause analysis and work towards long-term fix
  • Event day planning, extended support for changes in Akamai, validate upstream data and take precautionary checks for event day
  • Involved in migration to AEM (Adobe Experience Manager) to improve efficiency
  • Resolved high priority, critical issues and received appreciations from client

Education

Bachelor of Engineering -

College of Engineering, Anna University
01.2007

Skills

  • Business process mapping, Project planning, IT Service Management, Change Management
  • Certified Scrum Master (CSM)
  • Java, J2EE - IBM Websphere Commerce, SOAP Webservice
  • Database: Microsoft SQL, Oracle, DB2
  • Tools: Microsoft Copilot, Confluence, JIRA, ServiceNow, Google Analytics, Splunk, Tableau, Power BI
  • Software Methodologies : Agile, Waterfall
  • Banking, Healthcare, Retail

Timeline

Service Delivery Manager

Barclays Global Service Centre
2021 - 2025

PROJECT MANAGER ( Projects & Operations)

Cognizant Technology Solutions
2014 - 2020

TECHNOLOGY ANALYST

Infosys Limited
2007 - 2014

Bachelor of Engineering -

College of Engineering, Anna University

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