Summary
Overview
Work History
Education
Skills
System Knowledge
References
Timeline
Generic

Surrea M. Hadley

Pinellas Park,FL

Summary

Customer Service Representative Providing over 10 years exceptional Customer Service ... Building Loyal Relationships ... Solving Problems ... Dynamic customer service professional experienced in both call-center and retail store settings. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Demonstrate a sense of urgency in a busy environment. Possess exceptional ability to build productive relationship. Resolve complex issues and win customers loyalty. Skilled at multi-tasking and maintaining a strong attention to detail. Superior professionalism and communication skills to meet patient and office needs in a Doctor's office setting. Motivated insurance specialist. 8+ years of experience in Medicare & Medicaid.

Overview

14
14
years of professional experience

Work History

Authorization Specialist

BayCare Health Systems
Clearwater, FL
12.2016 - Current
  • Provided clerical support for medical outpatient imaging, including scheduling outpatient procedures (Radiology), gathering patient demographics, and verifying insurance information.
  • Refers individuals to outside, free standing or charity facilities when unable to provide services
  • Patient check-in
  • Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
  • Transcribed physician orders into the electronic medical record system accurately.
  • Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
  • Conducted quality assurance checks on medical charts to ensure accuracy of documentation.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Authorizations Specialist

Bayfront Health
St. Petersburg, FL
03.2013 - 12.2016
  • Provided support to physicians by entering orders into the computerized order entry system accurately.
  • Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
  • Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
  • Processed prior authorization requests for specialty medications according to established protocols.
  • Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
  • Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.

Care Coordinator

Community Health Centers of Pinellas
St. Petersburg, FL
06.2010 - 01.2013
  • Addressed and resolved customer complaints empathetically and professionally
  • Patient check in/out Scheduled appointments Verified Insurance Processed applications Input information in database Scheduled appointments via phone

Customer Service Representative

  • Providing over 10 years exceptional Customer Service ..
  • Building Loyal Relationships ..
  • Solving Problems ..
  • Dynamic customer service professional experienced in both call-center and retail store settings
  • Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
  • Demonstrate a sense of urgency in a busy environment Possess exceptional ability to build productive relationship
  • Resolve complex issues and win customers loyalty Skilled at multi-tasking and maintaining a strong attention to detail
  • Superior professionalism and communication skills to meet patient and office needs in a Doctor's office setting
  • Motivated insurance specialist 8+ years of experience in Medicare & Medicaid

Education

HS Diploma -

Gibbs High
01.2010

Skills

  • ICD-10 and CPT/ HCPC Codes
  • HIPPA certified
  • Medical Terminology
  • Entry Level Billing and Coding
  • MS Windows proficient (WORD, EXCEL, POWER POINT, CERNER, RADNET,EDM, POWERCHART )

System Knowledge

  • Cerner
  • Centricity
  • Citrix
  • Outlook
  • Trace
  • IDX
  • Cisco
  • Pulse
  • EDM
  • EPR
  • Athena

References

References available upon request.

Timeline

Authorization Specialist

BayCare Health Systems
12.2016 - Current

Authorizations Specialist

Bayfront Health
03.2013 - 12.2016

Care Coordinator

Community Health Centers of Pinellas
06.2010 - 01.2013

Customer Service Representative

HS Diploma -

Gibbs High

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Surrea M. Hadley