Surrena McHugh
Olive Branch,IL
Summary
Results-driven professional with diverse certifications in food safety, CPR, and retail management. Proven expertise as Lead Manager at Goodwill Retail, with certifications in pallet jack and double stacker operation. Background includes experience as a Certified Nursing Assistant and support in meal preparation and in-home childcare. Authorized to work in the US for any employer.
Overview
1
1
Certification
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Homecare aid
TLC homecare services
Carterville, IL
06.2025 - Current
- Provided daily personal care for clients in private homes.
- Assisted with bathing, dressing, grooming, and toileting tasks.
- Prepared meals and supported prescribed meal plans.
- Monitored client conditions and reported changes to supervisors.
- Maintained clean living spaces and sanitized care equipment.
- Documented care activities and communicated needs with family members.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Adhered to agency policies and procedures while providing home health services.
- Supervised retail associates in Goodwill store operations and customer service.
- Trained new staff on donation sorting and merchandise processing procedures.
- Managed point-of-sale transactions and balanced cash drawer shifts.
Assistant Manager
MERS Goodwill
Cape Girardeau, MO
10.2018 - Current
- I've worked my way up from a cashier in this company to now an Assistant Manager. Handled cash transactions accurately, ensuring smooth financial operations. Meet daily sales and production goals. Coordinated efforts among various departments to maintain operational efficiency. I have great customer service skills. I know the hiring process and schedule making. Managed product and supply orders to ensure stock availability. I work well with other and under pressure. I am also the health and safety coordinator. Maintained health materials and books for compliance. Using proper chemicals and holding monthly health and safety meetings.
- Oversaw daily activities of store associates at MERS Goodwill retail operations.
- Trained team members on customer service and store policies.
- Facilitated daily opening and closing procedures for donation center and sales floor.
Lead Manager
MERS Goodwill
Cape Girardeau, MO
10.2017 - Current
- Directed employees, maintained merchandise, managed cash transactions, ordered supplies, and organized store layout to enhance customer experience.
- Scheduled staff and coordinated daily work assignments
- Scheduled staff and coordinated daily work assignments to ensure efficient store operations.
- Trained associates on customer service and sales floor standards to improve customer satisfaction and sales effectiveness.
Manager in Training (MIT)
MERS Goodwill Retail Store
Sikeston, MO
06.2023 - 05.2024
- Transferred from the Cape Girardeau location to run the store and warehouse.
- Managed 27 employees, overseeing 4 managers to enhance operational efficiency.
- While in MIT I have exceeded sales and product.
- Achieved set targets through strategic planning.
- Met goals that haven't been
- Increased customer base through targeted outreach.
- Implemented retention strategies to reduce employee turnover..
- Built a strong and successful team.
- Quickly worked through products to keep more product on the floor.
Diatary
Cache Valley Assisted Living
Ullin, IL
04.2015 - 10.2017
- Prepared, cooked, and served meals while maintaining a clean kitchen and following all guidelines and regulations.
- Executed daily tasks with precision and care in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
Certified Nursing Assistant
Integrity nursing home
Anna, IL
06.2004 - 07.2006
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Provided resident bathing, dressing, and toileting support at Integrity nursing home.
- Monitored vital signs and reported changes to licensed nursing staff.
- Assisted residents with safe transfers using walkers and wheelchairs.
- Supported meal service and fed residents needing hands-on assistance.
- Delivered meals to patients in their rooms, ensuring proper presentation and dietary needs were met.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Certified Nursing Assistant - CNA
Tamms Vocational
Tamms Illinois , Illinois 10.2004 - 10.2005
Some college -
High school or equivalent -
Egyptian Sr High School
Skills
- Patient care
- Patient interaction
- Meal preparation
- Meal preparation
- Patient monitoring
- Vital signs
- Microsoft Word
- Project management
- Healthcare compliance
- Cognitive disabilities experience
- Developmental disabilities experience
- Assisting transfers
- Mentoring
- Leadership
- Supervising experience
- Management
- Assistant Manager Experience
- Shift Management
- Community outreach
- Time management
- Schedule management
- Organizational management
- Office administration
- Office management
- Data entry
- Filing
- Microsoft Excel
- Microsoft Word
- Google Docs
- Profit & Loss
- Cash management
- Cash Handling
- Inventory Control
- Shipping & Receiving
- Order Picking
- Retail Management
- Store management
- Sales
- Customer service
- Guest Services
- Phone etiquette
- Cleaning
- Food service
- Food preparation
- Restaurant experience
- Interviewing
- Recruiting
- Background checks
- Payroll
- Profit & Loss
- Working with geriatric patients
- Warehouse Experience
- Project management
- Project Management
- Math
- Team development
- Merchandising
- Equipment management
- Health facility
- Basic life support
- Working with people with disabilities
- Nursing home experience
- Cash register
- Pricing
- Team development
- Basic life support
- Food service
- Billing support
- Data entry
- Warehouse Experience
- Front desk
- Cash management
- Organizational management
- Equipment management
- Health facility
- Assisting transfers
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- CPR Certification November 2023 to November 2027
- Pallet jack March 2019 to May 2026 I am certified to use a pallet jack and a double stacker machinery.
- Driver's License February 2026
- Electric Pallet Jack Certification July 2025
- Driver's License February 2021 to February 2025
- Mental health first aid October 2024
- First Aid Certification
Languages
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Homecare aid
TLC homecare services
06.2025 - Current
Manager in Training (MIT)
MERS Goodwill Retail Store
06.2023 - 05.2024
Assistant Manager
MERS Goodwill
10.2018 - Current
Lead Manager
MERS Goodwill
10.2017 - Current
Diatary
Cache Valley Assisted Living
04.2015 - 10.2017
Certified Nursing Assistant - CNA
Tamms Vocational
10.2004 - 10.2005
Certified Nursing Assistant
Integrity nursing home
06.2004 - 07.2006
Some college -
High school or equivalent -
Egyptian Sr High School