Suruchi Patel (RUCHI)
Prosper,TX
Summary
Dynamic Sales Assistant & Designer with a proven track record at First Texas Homes and Apple Inc, showcasing exceptional customer service and rapport building. Expert in BRIX & LASSO, with a flair for leveraging tech savviness and bilingual capabilities to enhance business operations. Excelled in driving results through innovative solutions and strong communication, demonstrating a commitment to quality and detail.
Overview
11
11
years of professional experience
Work History
Sales Assistant & Designer
First Texas Homes: Sutton Fields & Cambridge
, TX
08.2022 - Current
- Assist customers in brick selection, interior design selections, and revisions.
- Passion to inform and recommend customers' options and solutions.
- Provide pricing and upgrade & options that best fit customer needs.
- Quickly learned & adapted to the new BRIX to create change order.
- Very attentive to detail, helping customers understand design, and processes.
- Manage office and design room inventory and samples up to date.
- Creating contract, plan order, brick, design, and payment change orders.
- Sending DocuSigns and ensuring all signs are in place and accurate.
- Helping with sales, contract, plan orders, reviewing blueprints.
- Highly organized, quick learner, tech savvy, and attention to detail.
- Helping collect & enter payment for earnest, options/upgrades.
- Multi-tasker, hard-working, self-disciplined, independent, and team worker.
- Create and organize files to stay up to date with FTH policies.
- Trained multiple new employees on Office/Design Center policies and procedures.
- Audit files and paperwork & processing paperwork.
- Working with Title & Lending Team to Help with Closings
- Lead with a Passion & Provide Personalized Recommendations
- Make every interaction easy and fun to help customers understand options.
- Positive Attitude, Ability to Drive Excellent Service & Results to Customers
- Meet and greet customers, and provide community and floor plan information.
- Manage and respond to phone calls, emails, and walk-in customers.
- Follow up with customer inquiries and leads. Enter in LASSO.
- Communicating between customers, departments, and building rapport.
- Scheduling Walks/Re-Walks/Closings
- Thorough knowledge of day-in and day-out processes.
- BRIX and LASSO
- PDF, ADOBE, EXCEL, WORD, POWERPOINT, OUTLOOK
- (Apple & Windows).
Sales Specialist/Business Expert/Post Op Support Lead
Apple Inc
Indianapolis, IN
06.2014 - 05.2021
- Providence, RI - Indianapolis, IN, & Dallas, TX.
- Provide exceptional service to clients and providing full complete solutions
- Leading the team, driving for results, innovation, and being creative
- Provide solutions around networking, consulting, CRM, and VPP
- Software installations, updates, setup computers, running diagnostics, and teaching how to use iCloud or cloud based features
- Learning new products and features, and being able to teach those features/benefits to customers
- Strong communication skills, by being approachable, good listener, and being able to understand customers’ need
- Advising, providing, and guiding customers’ with knowledge about products; and selling products that benefits the customers needs, by understanding their perspective
- Helping guide customers’ with hands on training to set up their devices and explaining each component
- Maintaining visual standards, being flexible, and on time
- Assisting team members, as well as being informative about products
- Being able to provide feedback within the team, and help train newcomers
- Being able to adapt and stay updated with new technology, products, and software changes
- Using concierge to create appointments, and Isaac (Easy-Pay) system for purchases, returns, personal pickup, etc
- Understanding business needs for business customers, and providing solutions that helps improve business
- Being able to openly discuss and share information during meetings, every morning and lead with a passion
- 3rd party guidance and setup (printer, software’s, Microsoft Office, etc..)
- Interact with diverse group, and communicating effectively
- Provide trainings for customers, who would like to learn more about the product, software, and different applications
- Worked from home for a year and led a team for post order support.
Education
F. C. Tucker School of Real Estate
Indianapolis, IN01.2020
Licensed Practical Nursing (LPN)
Parkland College
Champaign, Il12.2012
High School Diploma -
Rantoul Township High School
Rantoul, IL05.2008
Skills
- Business Operations
- BRIX & LASSO
- Document Management
- Customer Service & Rapport Building
- Sales Expertise & Product knowledge
- Ability To Connect with Customers
- Great Listening Skills
- Bi-Lingual (English, Hindi, Gujarati)
- Strong Oral & Written Communication
- Quality Assurance
- Multi-Tasker
- Tech Savy
- Quick Learner
- Self-Driven/Team Player
- Dedicated/Time Management
- Detail Oriented
- Calendar Management
- Adobe Acrobat, Outlook, PDF, Microsoft, Outlook, and iWork
Languages
English
Professional
Gujarati
Professional
Hindi
Professional
Accomplishments
- Received positive feedback from customer overall experience thru sales/build process
- Received positive feedback from customer for helping design their dream home and making personal recommandations
- Received positive feedback from Counselors, Builders, and Sales Assistants that I have trained within short time
- Received positive feedback and recognition from Hyphen team, Previous Design Studio Manager & Designers, and Corporate
- Received positive feedback and recognition from Apple.
Timeline
Sales Assistant & Designer
First Texas Homes: Sutton Fields & Cambridge
08.2022 - Current
Sales Specialist/Business Expert/Post Op Support Lead
Apple Inc
06.2014 - 05.2021
F. C. Tucker School of Real Estate
Licensed Practical Nursing (LPN)
Parkland College
High School Diploma -
Rantoul Township High School
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