Surya Krishnachandran
Account Manager
Washington,DC
Summary
Resourceful account manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand the client base. High-level sales cycle knowledge and strong collaborative skills lead to optimum outcomes. Dynamic Account Manager offers expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing a professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Account Manager
Verbsz Marketing
Ashburn, NV
05.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Identified key entry points to enhance market penetration and maximize returns.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
Volunteer - Enerteainment Lead
Kerala Cultural Society of metropolitan Wsahington
Ashburn, VA
01.2021 - 01.2022
- Scheduled and coordinated events and activities.
- Planned programs of events or schedules of activities.
- Communicated with customers to convey information about events or activities.
- Planned, organized, or led routines, events, or arts and crafts.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in high-pressure situations.
- Directed and supervised ten-person team dedicated to effective and high-quality development.
Volunteer - Entertainment Coordinator
Kerala Cultural Society of Metropolitan Wsahington
Ashburn, VA
01.2019 - 01.2020
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored budgets and expenditures, keeping facilities within budget.
- Organized, detail-oriented, and hardworking.
- Coordinated with other entertainment venues to create joint promotional events.
- Partnered across departments to run smooth, professional events and activities
Assistant Professor
ATDC
Thiruvananthapuram, Kerala
02.2015 - 10.2016
- As professor, prepared required course materials and lessons for fashion courses
- Communicated with students and facilitated healthy exchange of ideas
- Analyzed student requirements and provided appropriate answers
- Scheduled classroom activities and ensured compliance with them.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Handled classroom administration for professors.
- Mentored students and communicated internship and employment opportunities.
- Supported senior professors in 2-person classes by completing research tasks quickly and accurately
Visual Merchandiser
Ramachandran Textiles
Thiruvananthapuram, Kerala
04.2013 - 10.2015
- As visual merchandiser, executed merchandising strategies using visual displays throughout store
- Contribute to store's visual appeal to bring in customers
- Analyzed flow of traffic in store to ensure 80% more visibility of displays
- Collaboration with the marketing team to integrate displays into campaigns.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
Masters - Apparel and Fashion design
PSG College of Arts And Science
Coimabatore, India 04.2023 - 2012.08
Bachelors - Apparel and Fashion Design
Parks College of Arts And Science
Coimabatore, India 05.2023 - 2010.07
Skills
Cost reviewing
undefinedCertification
The complete Business Analysis Fundamental Course, Udemy, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelors - Apparel and Fashion Design
Parks College of Arts And Science
05.2023 - 2010.07
Masters - Apparel and Fashion design
PSG College of Arts And Science
04.2023 - 2012.08
Account Manager
Verbsz Marketing
05.2022 - Current
Volunteer - Enerteainment Lead
Kerala Cultural Society of metropolitan Wsahington
01.2021 - 01.2022
Volunteer - Entertainment Coordinator
Kerala Cultural Society of Metropolitan Wsahington
01.2019 - 01.2020
Assistant Professor
ATDC
02.2015 - 10.2016
Visual Merchandiser
Ramachandran Textiles
04.2013 - 10.2015
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