SURYA KUNNATH ASHOKA KUMAR
Holly Springs,NC
Summary
Compliance and Data Analysis Expert with a strong track record of leading audits at Florida Highway Safety and Motor Vehicles. Proficient in utilizing Excel for data analytics, resulting in improved operational efficiency and process outcomes through effective stakeholder engagement. Recognized for exceptional problem-solving skills and a commitment to regulatory excellence, specializing in process optimization and project management. Eager to contribute to a dynamic team while driving organizational goals through productivity and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Motorist Services Analyst-II, Business Operation Support & Solutions
Florida Highway Safety and Motor Vehicles
Tallahassee, FL
03.2023 - 01.2025
- Developed and Monitored Compliance Programs: Led projects and audits for the Bureau of Issuance Oversight, identifying inefficiencies and recommending improvements
- Audit Lead: Managed audits for Electronic Filing System (EFS) and Electronic Temporary Registration System (ETR) for Certified Service Providers
- Collaboration and Compliance: Ensured EFS/ETR providers complied with Florida Statutes, Administration Codes, Department Rules, and contracts
- Worked with internal and external stakeholders to streamline operations and implement improvements
- Data Analytics: Utilized data analytics tools to generate reports, identify trends, and optimize performance
- Policy Development: Contributed to policy and procedure development for system enhancements
- NMVTIS Updates: Resolved escalated NMVTIS update requests from in-state and out-of-state agencies
- User Acceptance Testing (UAT): Participated in UAT, logged errors, and collaborated with developers to resolve issues
- Performed quality assurance reviews to enhance data accuracy and process efficiency
- Customer Service: Assessed customer needs, provided information, and resolved issues
- Public Records Support: Prepared, redacted, and delivered information for public records inquiries
- Record Management: Managed suspended dealer and user records
- Documentation: Created ADA-compliant manuals and procedures
- Key Skills: Data analysis, compliance monitoring, project management, problem-solving, stakeholder management, process improvement, quality assurance, data integrity, DIPPA compliance, privacy assurance, ADA compliance
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Determined consumer needs to provide products and services appealing to larger market.
- Assessed company operations for compliance with safety standards.
- Organized client meetings to provide project updates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained accurate records of all data collected during analysis processes.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified opportunities for process improvements across the organization.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Business Consultant-I, Specialty License Plate and Voluntary Contribution Audit Unit
Florida Highway Safety and Motor Vehicles
Tallahassee, FL
06.2022 - 03.2023
- Conducted on-site and virtual compliance audits for Specialty License Plate and Voluntary Contribution organizations, ensuring adherence to Florida statutes and regulations
- Reconciled financial statements and compliance affidavits to verify financial accuracy and regulatory compliance
- Utilized Florida Accounting Information Resource (FLAIR) for financial management
- Performed in-depth research and analysis to assess compliance with Florida statutes related to Specialty License Plates, collaborating with the Office of Inspector General
- Collaborated with accounting staff, legal teams, and the Inspector General's office to determine appropriate actions, including fund withholding or restoration
- Prepared and submitted Catalog of State Financial Assistance (CSFA) paperwork and annual certification to the Florida Department of Financial Services
- Served as the agency contact for state projects, including Gadsden Flag-Don't Tread on Me, Ducks Unlimited, University of Georgia, and Orlando City Soccer Club Specialty License Plates
- Key Skills: Compliance auditing, financial analysis, research, data analysis, regulatory interpretation, stakeholder collaboration
Compliance Officer, Motor Vehicle Stop Section
Florida Highway Safety and Motor Vehicles
Tallahassee, FL
10.2021 - 06.2022
- Proficient in FRVIS, NMVTIS, and Orion systems for processing title corrections, and recall requests
- Specialized in handling administrative stops (court orders) and processing requests for derelict vessels from the Florida Fish and Wildlife Conservation Commission and Managed repossession vehicle stop requests from lienholders and processed dealer stop requests
- Conducted thorough data analysis and verification to ensure compliance with Florida statutes and regulations
- Demonstrated strong attention to detail, organizational skills, and the ability to manage multiple tasks
- Key Skills: Data analysis, attention to detail, problem-solving, process improvement
Compliance Officer, Motor Vehicle Stop Section
Florida Highway Safety and Motor Vehicles
Tallahassee, FL
02.2019 - 03.2020
- Proficient in interpreting and applying Florida statutes, laws, policies, and procedures to ensure regulatory compliance
- Skilled in data analysis, verification, and processing to maintain accurate and up-to-date motor vehicle records
- Experienced in data entry and record maintenance
- Efficiently processed dealer and registration stops
- Proactive in identifying and resolving process inefficiencies to improve operational efficiency
- Strong problem-solving, decision-making, and communication skills
- Key Skills: Data analysis, problem solving, process improvement, regulatory compliance
Volunteer Receptionist / Operations assistant
American Red Cross
Tallahassee, FL
08.2018 - 02.2019
- Provided excellent customer service by promptly greeting visitors, registering clients, and scheduling appointments
- Maintained accurate client records and managed office operations efficiently
- Key Skills: Customer service, data entry, record keeping, office management
Education
PG Diploma - Health and Nutrition, Exercise and diet Prescription
Tamil Nadu Physical Education and Sports University
India01.2011
Master of Physical Education - Coaching and Officiating
Annamalai University
India01.2008
Bachelor of Physical Education - Coaching and Officiating
Lakshmi Bai National College of Physical Education, Kerala University
India01.2007
Skills
- ADA Compliance Implementation
- HIPAA Compliance Knowledge
- DIPPA Regulatory Knowledge
- Regulatory Compliance Auditing
- Database Querying Skills
- Skilled in Microsoft Word Document Creation
- Excel Data Analysis
- PowerPoint Content Development
- Experienced in Microsoft Teams
- Calendar Coordination Skills
- Proficient in OneDrive Management
- OneNote Application Skills
- SharePoint Collaboration Tools
- Analytical Research Skills
- Workflow Refinement
- Analytical Decision-Making
- Account reconciliation
- Verbal and written communication
- Template creation
- Risk mitigation
- Analytical problem solving
- Process improvements
- Audit support
- Microsoft office
- Financial accountability
- Compliance analysis
- Analytical thinking
- Information gathering
- Data integrity verification
- Regulatory compliance
- Risk analysis
- Deadline adherence
- Policy improvements
- Data research and validation
- Multiple priorities management
References
- Jennifer Nolan, 2900 Apalachee Parkway, Room # B357, Tallahassee, FL, 32317, JenniferNolan@flhsmv.gov, (870) 949 1616
- Cosmos Ficklin, 2900 Apalachee Parkway, Room # A334, Tallahassee, FL, 32317, CosmosFicklin@flhsmv.gov, (850) 591 5904
Affiliations
- Drawing
- Sewing
- Cake making
- indoor gardening
Languages
English
Professional
Malayalam
Professional
Accomplishments
- Above and Beyond Call Duty(ABCD Award)- Florida Department of Highway Safety and Motor Vehicles
Certification
- Accounting Fundamentals- Tallahassee State College
References
References available upon request.
Timeline
Motorist Services Analyst-II, Business Operation Support & Solutions
Florida Highway Safety and Motor Vehicles
03.2023 - 01.2025
Business Consultant-I, Specialty License Plate and Voluntary Contribution Audit Unit
Florida Highway Safety and Motor Vehicles
06.2022 - 03.2023
Compliance Officer, Motor Vehicle Stop Section
Florida Highway Safety and Motor Vehicles
10.2021 - 06.2022
Compliance Officer, Motor Vehicle Stop Section
Florida Highway Safety and Motor Vehicles
02.2019 - 03.2020
Volunteer Receptionist / Operations assistant
American Red Cross
08.2018 - 02.2019
- Accounting Fundamentals- Tallahassee State College
PG Diploma - Health and Nutrition, Exercise and diet Prescription
Tamil Nadu Physical Education and Sports University
Master of Physical Education - Coaching and Officiating
Annamalai University
Bachelor of Physical Education - Coaching and Officiating
Lakshmi Bai National College of Physical Education, Kerala University
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