Surya Sadasivan
Spring Hill,United States
Summary
Product Manager with experience in healthcare technology, EHR revenue cycle modules, and QA testing. As a Product Manager/Product Owner, I combine product strategy with a deep understanding of patient and provider needs. My work centers around designing solutions that simplify care delivery, improve access, and enhance patient engagement. I come with expertise in collaborating with cross-functional teams and stakeholders to build products that are both innovative and compliant with healthcare standards like HIPAA and clinical workflows.
Key Highlights:
- Product Leadership: Experienced in defining product vision, roadmap strategy, and end-to-end execution for EHR Revenue Cycle Management modules, with deep expertise in Patient Access and Charge Capture workflows.
- Requirements & Design: Skilled at translating complex operational and regulatory requirements into intuitive UI designs, clear acceptance criteria, and development-ready user stories.
- Cross-Functional Collaboration: Proven ability to partner with Engineering, QA, UX, Operations, and Compliance teams to deliver high-quality products on time, driving alignment across stakeholders. Customer-Centric Approach: Managed end-to-end customer communications, gathered feedback, identified pain points, and transformed insights into actionable product features that improve satisfaction and adoption.
- Backlog & Delivery Management: Experienced in prioritizing product features, backlog refinement, sprint planning, and tracking progress to ensure high-value initiatives are delivered efficiently.
- QA & Testing Expertise: Hands-on experience in Manual Testing, Test Case Design, Regression Testing, UAT, Defect Tracking (JIRA), and SQL basics, ensuring product quality and compliance in regulated healthcare environments.
- Healthcare & RCM Domain Knowledge: Strong understanding of EHR/EMR systems, revenue cycle processes, billing and compliance standards (HIPAA, CMS).
- Mentorship & Process Improvement: Mentored team members and associates, enhanced QA and product processes, and contributed to continuous improvement initiatives across the product lifecycle.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager
Streamline Healthcare Solutions
United States
04.2023 - 11.2025
- Define and communicate the product vision and long-term strategy, aligning stakeholders across business, engineering, design, and operations.
- Build and maintain product roadmaps that balance short-term deliverables with long-term strategic objectives.
- Lead roadmap strategy and end-to-end product execution within EHR revenue cycle modules, with deep expertise in Patient Access and Charge Capture workflows.
- Manage customer communications, gather feedback, identify pain points, and translate insights into actionable product requirements that drive adoption and satisfaction.
- Partner with Customer Success and Support teams to prioritize and act on customer feedback, improving product usability, retention, and operational efficiency.
- Handle escalated customer issues by coordinating with engineering, providing realistic timelines, and ensuring timely resolution.
- Prioritize product features and capabilities, manage backlog refinement, and ensure high-value initiatives are delivered in alignment with business goals.
- Collaborate with cross-functional teams to design, review, and approve product solutions, translating complex operational needs into intuitive UI designs, clear acceptance criteria, and development-ready requirements.
- Oversee the product lifecycle across requirements gathering, design, development, testing, and release, ensuring smooth execution and alignment with the product vision.
- Track task progress, provide updates, and communicate effectively to maintain transparency and meet delivery timelines.
Associate Product Manager
Streamline Healthcare Solutions
United States
04.2022 - 03.2023
- Align stakeholders around the product vision and roadmap, ensuring clarity on goals and priorities.
- Partner closely with Business Analysts to gather, understand, and validate customer requirements and business needs.
- Assist in prioritizing product features and capabilities based on business value, technical feasibility, and customer impact.
- Track task progress, provide status updates, and collaborate effectively to ensure on-time and smooth delivery of assignments.
- Document detailed design requirements, user workflows, and acceptance criteria to maintain shared understanding across Engineering and Design teams.
- Support review and approval processes by working closely with product, design, and technical teams.
- Collaborate cross-functionally throughout the requirement gathering, design, development, and testing phases to ensure alignment with the product vision.
- Train and mentor team members and associates on the product features, processes, and best practices.
Lead - Product Analyst
Streamline Healthcare Solutions
Bengaluru
11.2019 - 03.2022
- Lead collaboration with Business Analysts, stakeholders, and customers to define and validate business requirements, translating them into actionable product specifications.
- Prioritize product features, enhancements, and capabilities in alignment with business strategy, roadmap, and customer impact.
- Act as the primary point of communication across Engineering, UX, QA, and Operations to ensure on-time delivery of features and smooth execution of product initiatives.
- Document comprehensive design requirements, user workflows, and acceptance criteria, maintaining clarity and shared understanding across cross-functional teams.
- Drive design approvals and provide guidance on product design decisions to maintain consistency with organizational goals.
- Mentor and support team members during the design and requirement phases, fostering a culture of collaboration and continuous learning.
- Partner throughout the entire product lifecycle—from discovery, design, and development to testing and deployment—ensuring alignment with product vision and business objectives.
- Identify opportunities for process improvements, operational efficiencies, and enhanced user experience based on stakeholder feedback and data insights.
Senior Product Analyst
Streamline Healthcare Solutions, LLC
Bangalore
10.2015 - 07.2018
- Assist in gathering and documenting business and user requirements for new features and enhancements.
- Support product design by helping define user workflows, wireframes, and acceptance criteria under guidance from senior team members.
- Communicate with stakeholders to clarify needs, document feedback, and ensure alignment with business goals.
- Help maintain and organize the product backlog, ensuring stories are clearly written and prioritized appropriately.
- Participate in sprint planning, backlog refinement, and review meetings to understand delivery processes.
- Collaborate with Engineering, QA, and UX teams to ensure requirements are understood and implemented correctly.
- Support testing and UAT by validating that features meet documented requirements.
- Document processes and contribute to continuous improvement of product practices and templates.
Senior Test Analyst
Streamline Healthcare Solutions, LLC
Bangalore
04.2013 - 09.2015
- Analyzed business and clinical requirements to design comprehensive test strategies for Inquiry, Patient Information, Registration, Scheduling, Service/Charge Capture, and Clinical Documentation workflows.
- Developed and executed detailed manual test cases for functional, integration, regression, and end-to-end testing across EHR/EMR systems.
- Validated the accuracy and integrity of clinical and financial data across EHR, billing platforms, and third-party healthcare integrations.
- Partnered closely with Product Managers, Business Analysts, Developers, and Operations teams to clarify requirements, reproduce issues, and resolve defects efficiently.
- Logged, tracked, and prioritized defects in JIRA, performing root-cause analysis to prevent recurrence and improve overall product quality.
- #Supported User Acceptance Testing (UAT) by creating test scripts, guiding business users, and ensuring solutions were release-ready.
- Ensured strict compliance with HIPAA, CMS, and internal security standards throughout all QA activities.
- Drove continuous improvement by enhancing QA processes and documentation and mentoring junior QA engineers.
Software Test Engineer
LG CNS India
Greater Bengaluru Area
06.2010 - 04.2013
- Reviewed business and technical requirements to understand application functionality and testing scope.
- Designed and executed manual test cases for functional, regression, and end-to-end testing.
- Performed smoke and sanity testing to validate builds before deeper test cycles.
- Identified, documented, and tracked defects using tools like Quality Center and JIRA, ensuring clear reproduction steps.
- Collaborated with developers and product teams to clarify issues and verify fixes.
- Participated in UAT support, helping business users validate features before release.
- Ensured testing activities met quality standards and project timelines.
Education
Master of Computer Applications - MCA - Computer Science
Sikkim Manipal University - Distance Education
03.2013
Bachelor of Science - BS - Mathematics and Computer Science
Mount Carmel College
Bengaluru05.2010
Skills
- Revenue Cycle Management
- US Healthcare
- Behavioral Health
- Product strategy
- Product lifecycle management
- Product roadmaps
- Teamwork and collaboration
- Product vision and strategy
- User story creation
- Stakeholder communications
- Product backlog management
- Prioritization and execution
- Cross functional leadership
- Strategic planning
- Stakeholder management
- Scrum framework
- Design thinking
- Requirements gathering
- Wireframe design
- Customer training
- Critical thinking
- Agile software development
- Interpersonal communication
- Product vision definition
- Stakeholder relations
- Timeline management
Certification
Advanced Certified Scrum Product Owner (ACSPO)
Timeline
Product Manager
Streamline Healthcare Solutions
04.2023 - 11.2025
Associate Product Manager
Streamline Healthcare Solutions
04.2022 - 03.2023
Lead - Product Analyst
Streamline Healthcare Solutions
11.2019 - 03.2022
Senior Product Analyst
Streamline Healthcare Solutions, LLC
10.2015 - 07.2018
Senior Test Analyst
Streamline Healthcare Solutions, LLC
04.2013 - 09.2015
Software Test Engineer
LG CNS India
06.2010 - 04.2013
Bachelor of Science - BS - Mathematics and Computer Science
Mount Carmel College
Master of Computer Applications - MCA - Computer Science
Sikkim Manipal University - Distance Education