Summary
Overview
Work History
Education
Skills
Special Qualities
Personal Information
Timeline
Generic

Surya Sharma

Parlin

Summary

17 Years’+ Experience in Industry and Domain as Agility Lead, Lead Scrum Master, Business System Analyst and Developer for the projects on Java, ServiceNow, Machine Learning and Oracle Fusion Middleware 10g, 11g, 12c.

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

18
18
years of professional experience

Work History

Agile Scrum Master

Intellyk Inc , AT&T
01.2022 - Current
  • Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings.
  • Improved project delivery timeframes through effective backlog management and sprint planning.
  • Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
  • Coached team members in Agile practices, promoting a culture of continuous improvement.
  • Developed metrics for tracking progress and measuring team performance against goals.
  • Managed risks proactively by anticipating potential issues and creating mitigation plans.
  • Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
  • Established strong relationships with stakeholders, aligning expectations and maintaining open lines of communication throughout projects.
  • Championed Agile best practices within the organization, driving adoption across multiple teams.
  • Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
  • Empowered self-organizing teams by providing guidance on roles, responsibilities, and decision-making authority within the Scrum framework.
  • Streamlined workflow processes by identifying inefficiencies and recommending improvements to eliminate bottlenecks.


Agile Scrum Master

Tech Mahindra Americas Inc , AT&T
12.2016 - 01.2022
  • Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings.
  • Improved project delivery timeframes through effective backlog management and sprint planning.
  • Advised executives on scaling Agile practices across departments to increase organizational agility and responsiveness to change initiatives.
  • Fostered an environment of trust among team members through regular check-ins, open communication, and honest feedback.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Project Lead

Tech Mahindra Americas , Grant Victor
02.2016 - 12.2016
  • Streamlined project management processes by implementing Agile methodologies and improving team communication.
  • Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
  • Mentored junior team members, fostering professional growth and increasing overall team efficiency.
  • Reduced project completion timeframes through strategic resource allocation and efficient task delegation.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
  • Partnered with project team members to identify and quickly address problems.
  • Set up and managed team meetings.

Technical Project Leader

Tech Mahindra Americas Inc , Verizon Telematics
10.2014 - 11.2015
  • Streamlined project delivery by implementing Agile methodologies and enhancing team communication.
  • Optimized resource allocation for improved project efficiency and reduced operational costs.
  • Established clear goals and objectives for each project phase, effectively tracking progress and making necessary adjustments as needed throughout the process.
  • Delivered high-quality software solutions by utilizing best practices in coding standards, testing procedures, and documentation guidelines.
  • Coordinated with vendors to secure competitive pricing on hardware components, reducing overall project costs while maintaining quality standards.
  • Enhanced client satisfaction by proactively addressing concerns and proposing effective solutions tailored to their specific needs.
  • Mentored junior team members by providing constructive feedback and guidance, fostering a positive learning environment that encouraged professional growth and development.

Assistant Technical Manager

Vodafone Shared Services Europe
03.2013 - 09.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enhanced project efficiency by streamlining communication between technical and non-technical team members.
  • Reduced system downtime by implementing proactive maintenance schedules and comprehensive troubleshooting processes.
  • Supported team members in resolving technical issues, resulting in improved productivity and reduced employee frustration.

Project Manager

Tech Mahindra Limited , VIVA Bahrain LMS
09.2012 - 03.2013
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.

Lead Developer

Tech Mahindra Limited , Vodafone Qatar MNP
01.2012 - 07.2012
  • Developed high-quality software solutions by collaborating closely with cross-functional teams and following Agile methodologies.
  • Reduced system downtime by proactively identifying and resolving software bugs and performance issues.
  • Improved application performance by optimizing code, implementing caching strategies, and conducting regular profiling sessions.
  • Enhanced user experience with intuitive interface designs tailored to the needs of diverse client bases.

Oracle Developer

Tech Mahindra Limited , Vodafone Qatar Postpaid
10.2011 - 01.2012
  • Optimized database performance by implementing efficient SOA , AIA , SQL queries and PL/SQL procedures.
  • Developed custom Oracle reports for improved decision-making and strategic planning within the organization.
  • Streamlined data migration processes for seamless system upgrades and reduced downtime.
  • Collaborated with cross-functional teams to develop high-quality business applications, resulting in increased operational efficiency.
  • Enhanced user satisfaction by providing timely support, resolving technical issues, and offering solutions to complex problems.

Technical Analyst

Infosys Technologies Limited , Oracle Lab
12.2010 - 09.2011
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
  • Streamlined processes through the development and implementation of automation tools, resulting in improved efficiency.
  • Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
  • Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.

Team Lead

Infosys Technologies Limited , Verizon (USA)
06.2009 - 12.2010
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

Portal Developer

Infosys Technologies Limited , AETNA (USA)
08.2008 - 06.2009
  • Enhanced portal user experience by optimizing navigation, layout, and design elements.
  • Developed customized web parts for improved functionality and increased user satisfaction.
  • Implemented advanced search capabilities to streamline the retrieval of relevant information within the portal.


SOA Administrator

Infosys Technologies Limited , ANB AMRO BANK (USA)
02.2008 - 08.2008
  • Monitored client feedback closely to identify areas for improvement, implementing changes as needed to enhance the overall experience.
  • Support and Maintenance of various BPEL Services for banking transactions, BANK TRADE

Application Developer

Infosys Technologies Ltd , ARROW Electronics (USA)
12.2006 - 01.2008
  • Enhanced application functionality by implementing new features and optimizing existing code.
  • Reduced software bugs by conducting thorough testing and debugging procedures.
  • Streamlined development processes with efficient project management techniques, resulting in faster delivery times.
  • Developed Forms , Reports and Workflows for the Unity program delivery process and recommending alignments.

Technical Support Professional

Streams International , DELL (USA)
06.2006 - 12.2006
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Served as an escalation point for complex client issues, leveraging advanced expertise to achieve swift resolutions.

Education

Skills

  • Agile Coaching
  • Continuous Improvement
  • Adaptive Leadership
  • Team Facilitation
  • Scrum Framework Expertise
  • Stakeholder Management
  • Active Listening
  • Decision Making
  • Release Planning
  • Project Management
  • Agile Best Practices
  • Presentation Skills
  • Customer Interaction
  • Risk Identification
  • Systems Analysis
  • Customer Needs Assessment
  • Documentation and Reporting
  • Project Team Coordination
  • Technology Implementation
  • Work Planning and Prioritization
  • Requirements Gathering
  • Sprint Retrospective Facilitation
  • Risk Management
  • Agile Transformation
  • Time Management
  • ServiceNow (Incident, Case Management, Change Management, Problem Management)
  • Scrum Methodology
  • MS Office
  • Software Expertise : Jira Align , Itrack , Leankit , Scrum Kanban , Mongo DB Ver 32 , Spark SQL 161 , SoapUI 451
  • Oracle Products & Tools: Oracle Jdeveloper 111170 and Oracle Jdeveloper 121300 , Oracle SOA 11g/12c, OSB 11g/12c, Oracle BPM 11g , Oracle SQL Developer 3004 and Oracle Database 11g , OEPE 11117 , Oracle Weblogic Server 11g/12c

Special Qualities

Highly motivated, innovative, energetic individual and capability to adapt new ideas. Excellent verbal and written communication skills. Efficient and precise problem solving ability.

Personal Information

  • Gender: Female
  • Nationality: Indian
  • Visa Status: Valid H1B – i140 Approved

Timeline

Agile Scrum Master

Intellyk Inc , AT&T
01.2022 - Current

Agile Scrum Master

Tech Mahindra Americas Inc , AT&T
12.2016 - 01.2022

Project Lead

Tech Mahindra Americas , Grant Victor
02.2016 - 12.2016

Technical Project Leader

Tech Mahindra Americas Inc , Verizon Telematics
10.2014 - 11.2015

Assistant Technical Manager

Vodafone Shared Services Europe
03.2013 - 09.2014

Project Manager

Tech Mahindra Limited , VIVA Bahrain LMS
09.2012 - 03.2013

Lead Developer

Tech Mahindra Limited , Vodafone Qatar MNP
01.2012 - 07.2012

Oracle Developer

Tech Mahindra Limited , Vodafone Qatar Postpaid
10.2011 - 01.2012

Technical Analyst

Infosys Technologies Limited , Oracle Lab
12.2010 - 09.2011

Team Lead

Infosys Technologies Limited , Verizon (USA)
06.2009 - 12.2010

Portal Developer

Infosys Technologies Limited , AETNA (USA)
08.2008 - 06.2009

SOA Administrator

Infosys Technologies Limited , ANB AMRO BANK (USA)
02.2008 - 08.2008

Application Developer

Infosys Technologies Ltd , ARROW Electronics (USA)
12.2006 - 01.2008

Technical Support Professional

Streams International , DELL (USA)
06.2006 - 12.2006

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Surya Sharma