Susan Kihara
Dallas,TX
Summary
Motivated and detail-oriented graduate student pursuing a Master’s in Business Analytics with a minor in Cybersecurity at East Texas A&M University. Seeking to leverage strong analytical, project management, and data-driven decision-making skills as a Data/ Business Analyst Intern in AT&T’s Technology Development Program Internship. Passionate about transforming data into actionable insights and contributing to technological innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Services Coordinator
Baylor Scott & White Rehab
01.2024 - Current
- Optimized member inquiry resolution processes, reducing response time by 20% through the implementation of efficient communication channels.
- Enhanced patient satisfaction data tracking by developing and refining database methodologies, improving accuracy and reporting efficiency by 15%.
- Collaborated with cross-functional teams to identify and execute process improvement initiatives, resulting in a 10% increase in operational efficiency.
E-commerce Analyst
Broash LLC
01.2022 - Current
- Analyzed sales data to uncover trends and recommend strategies, leading to a 15% increase in revenue
- Developed data visualizations to guide decision-making in inventory management and marketing
- Implemented tools for automated reporting, reducing manual workload by 25%
Order Manager
Broash LLC
01.2020 - 01.2022
- Streamlined order processing systems, enhancing accuracy and efficiency
- Created performance dashboards for tracking key operational metrics
Education
Master’s - Business Analytics, Cybersecurity
Texas A&M University, Commerce
Master of Business Administration -
Africa Nazarene University
Bachelor’s - Hospitality Management
Strathmore University
Skills
- Data Analysis Tools: Python (Pandas, NumPy, Matplotlib)
- SQL
- Tableau
- Excel (Pivot Tables, Macros)
- Programming: Python
- R
- Jupyter Notebook
- Project Management: Agile
- Scrum
- Risk Management
- Excellent written and verbal communication
- Cross-functional collaboration
- Problem-solving
Certification
- Google Project Management Certificate, Developed expertise in project planning, risk management, Agile methodologies, and stakeholder communication.
- Google Data Analytics Certificate, Acquired skills in SQL, data cleaning, data visualization, and statistical analysis with tools like Tableau and R.
- Project Management Professional (PMP) Certification, Pursuing
Leadershipextracurricularactivities
Volunteer, Local Community Tech Initiative, Trained underprivileged youth in basic data analysis and digital tools.
Timeline
Member Services Coordinator
Baylor Scott & White Rehab
01.2024 - Current
E-commerce Analyst
Broash LLC
01.2022 - Current
Order Manager
Broash LLC
01.2020 - 01.2022
Bachelor’s - Hospitality Management
Strathmore University
- Google Project Management Certificate, Developed expertise in project planning, risk management, Agile methodologies, and stakeholder communication.
- Google Data Analytics Certificate, Acquired skills in SQL, data cleaning, data visualization, and statistical analysis with tools like Tableau and R.
- Project Management Professional (PMP) Certification, Pursuing
Master’s - Business Analytics, Cybersecurity
Texas A&M University, Commerce
Master of Business Administration -
Africa Nazarene University
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