SUSAN ADAMS
Gurnee,IL
Summary
Friendly and outgoing focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder, and conflict resolver. I have worked as a receptionist at an insurance company greeting customers and helping them with their questions. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Paraprofessional Educator
Woodland Middle School
08.1998 - 08.2021
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Monitored student classroom and outdoors activities to promote student safety.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Organized and led practice, research and lab assignments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Receptionist
Blue Cross And Blue Shield
06.1989 - 09.1993
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Associate of Applied Science - Education
Kaplan College - Phoenix
Phoenix, AZ06.2002
Skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Typing Speed
- Service-oriented mindset
- Office Management
- Multi-Line Telephone Systems
- Mail distribution
- Document Control
- Technical Support
- Security awareness
- Business operations understanding
Certification
- Licensed paraprofessional in Lake County - hold current license.
Projects working with the homeless
I make homeless people bags that has items like personal hygiene products and I drop them off to homeless shelters.
Timeline
Paraprofessional Educator
Woodland Middle School
08.1998 - 08.2021
Receptionist
Blue Cross And Blue Shield
06.1989 - 09.1993
Associate of Applied Science - Education
Kaplan College - Phoenix
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