Susan Adkins
West Jefferson,OH
Summary
Hardworking and reliable with all facets of customer support internal and external with strong communication skills. Offering positivity and breaking down any needed silos to reach goals. Highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Realtor Sales Associate
Real Living
West Jefferson, OH
01.2016 - 01.2024
- License is currently in escrow
- Maintained current and accurate CRM database of prospective customers.
- Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
- Kept sales moving forward by attending inspections, preparing contracts and mitigating issues.
- Managed real estate transactions from initiation to closing.
Customer Advocate Specialist
Restoration Hardware
West Jefferson, OH
09.2019 - 07.2022
- Engaged with customers and internal partners to resolve product and service issues.
- Consulted with customers to discuss concerns and offer detailed information.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Used different knowledge banks to research customer problems and develop accurate responses.
- Maintained records of general customer service data as well as customer complaints and results using Salesforce and CW.
- Provided every customer with top-notch service and satisfied each client's individual needs.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collected payments for orders and updated accounts to reflect new balances.
Manager of Operations
Adkins Roofing
West Jefferson, OH
01.2006 - 01.2014
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Hired and onboarded team members to meet immediate and expected demand.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Planned delivery routing, team workflows and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Education
High School Diploma -
Dublin Coffman High School
Dublin, OH06.1989
Some College (No Degree) - Real Estate
Columbus State Community College
Columbus, OHSkills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Call Documentation
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Service
- Creative Problem Solving
- Customer Account Management
- Billing Inquiry Resolution
- Microsoft Office
- Invoice Preparation and Processing
- MS Office
- Strong Analytical and Problem Solving Skills
- Salesforce CRM
- Verbal and written communication
Custom
References available upon request.
Timeline
Customer Advocate Specialist
Restoration Hardware
09.2019 - 07.2022
Realtor Sales Associate
Real Living
01.2016 - 01.2024
Manager of Operations
Adkins Roofing
01.2006 - 01.2014
High School Diploma -
Dublin Coffman High School
Some College (No Degree) - Real Estate
Columbus State Community College
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