Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Allen

Lily,KY

Summary

Accomplished CCMA and CMAA at Grace Health, adept in customer relations and computer skills, enhanced operational efficiency and reduced fraud risk at Cumberland Valley National Bank. Known for exceptional teamwork, adaptability, and a proactive approach to problem-solving, consistently achieving goals with a positive attitude and dedication to continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CCMA, CMAA

Gracehealthcare
02.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team of 5 setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Back Up Head Teller

Cumberland Valley National Bank
08.2019 - 02.2022
  • Reduced risk exposure for branch by proactively identifying potential fraud and adhering to security procedures.
  • Maintained accuracy of cash drawer by conducting daily reconciliations, identifying discrepancies and resolving issues.
  • Participated in community outreach events as representative of bank, fostering goodwill among local residents and businesses.
  • Ensured accurate record-keeping through diligent maintenance of transaction logs, vault counts, check holds, and cash shipments records.
  • Resolved complex transactions or disputes with tactful negotiation skills, preserving customer relationships while upholding bank policies.
  • Provided backup support for other areas of branch operations as needed, demonstrating adaptability and teamwork within organization.
  • Trained new hires on bank policies, procedures, and best practices to ensure consistent performance across team.
  • Maintained professional and welcoming branch environment by upholding high standards of cleanliness, organization, and presentation.
  • Conducted regular performance evaluations for tellers, providing constructive feedback and setting goals for continuous improvement.
  • Developed strong knowledge of various banking products through continuous learning opportunities, both internally and externally provided courses or workshops.
  • Supported management in conducting audits and compliance checks, maintaining adherence to banking regulations and standards.
  • Improved workflow efficiency by updating operational manuals and training materials for reference by all team members.
  • Collaborated with fellow tellers to maintain secure working environment by adhering to safety protocols and reporting suspicious activities.
  • Assisted Head Teller with supervisory tasks during their absence, ensuring smooth operations and uninterrupted service for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

Barbourville Independent School
Barbourville, United States
06.1995

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking
  • Computer Skills
  • Multitasking Abilities
  • Organizational Skills
  • Attention to Detail
  • Microsoft Office
  • Flexible and Adaptable
  • Decision-Making
  • Customer Relations
  • Calm Under Pressure

Certification

  • Certified Medical Assistant
  • Certified Medical Adminstrative Assistant
  • Notary

Timeline

CCMA, CMAA

Gracehealthcare
02.2022 - Current

Back Up Head Teller

Cumberland Valley National Bank
08.2019 - 02.2022

High School Diploma -

Barbourville Independent School

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Susan Allen