Susan Amenero
Phoenix,AZ
Summary
Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Custodian
Trulieve
03.2022 - Current
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Reduced supply costs by monitoring inventory and suggesting cost-effective alternatives.
- Improved team efficiency with thorough training in equipment usage, safety procedures, and time management.
- Ensured timely completion of tasks by delegating responsibilities to custodial staff members effectively.
- Promoted a safe working environment through regular inspections and prompt resolution of potential hazards.
- Streamlined maintenance processes by establishing clear communication between custodians, management, and other departments.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Consistently met or exceeded expectations for quality control through rigorous inspection of completed tasks.
- Increased employee retention rates by fostering a positive work atmosphere and addressing any concerns promptly.
- Optimized workflow efficiency by analyzing data from routine performance evaluations of custodial staff members.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
- Collaborated with administrators on facility projects such as renovations or large-scale cleaning operations to ensure successful outcomes.
- Contributed to improved hygiene standards by conducting regular audits of cleaning procedures followed by actionable feedback for continuous improvement.
- Developed strong relationships with vendors, negotiating contracts for cost savings on supplies without compromising product quality.
- Spearheaded emergency response efforts during incidents such as water leaks or spills, coordinating resources effectively to minimize damage.
- Facilitated effective communication among custodial team members through regular meetings focused on progress updates, challenges faced, and upcoming priorities.
- Consistently upheld company values and expectations by modeling professional behavior and setting a positive example for other custodians.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Performed custodial duties to maintain area in clean and habitable condition.
- Supervised supplies in inventory and submitted reorder requests.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Operated buffers and burnishers to clean and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Medical Assistant
Mountain Park Health Center
04.2021 - 03.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
Education
High School Diploma -
Brookshire International Academy
Phoenix, AZ04.2021
Medical Assistant Certificate - Medical Assisting
UEI College- Phoenix
Phoenix, AZ04.2021
Skills
- Cleaning
- Building Inspection
- Facility Preparation
- Carpet Cleaning
- Chemical Handling
- Staff Training
- Inventory Control
- Restroom Maintenance
- Problem Solving
- Record Keeping
- Quality Assurance
- Cleaning Expertise
- Safety Compliance
- Restroom Servicing
- Special Event Preparation
- Patient-Focused Care
- Procedure Assistance
- Medical Terminology
- Payment Collection
- HIPAA Compliance
- Patient Scheduling
- Data Entry
- Indirect Patient Care
- Medical Office Administration
- Phlebotomy
- Emergency Procedures Understanding
- Patient Oral Care
- Specimens Collection and Processing
- Prioritizing Stat Orders
- Reliable Team Player
- Electronic Health Records
- CPR
- First Aid
- Compassionate
- Medical Terminology Knowledge
- Patient Bathing
- Trustworthy Companion
- Valid [State] Driver's License
- Simple Dressings
- EMR / EHR
- Vital Sign Monitoring
- Direct Patient Care
- Compassionate Caregiver
- Customer Service
- Reliable Transportation
- Dementia and Alzheimer's Knowledge
- OB/GYN Procedures
- Multitasking Capabilities
- Attention to Detail
Certification
- CMA - Certified Medical Assistant
Timeline
Lead Custodian
Trulieve
03.2022 - Current
Medical Assistant
Mountain Park Health Center
04.2021 - 03.2022
High School Diploma -
Brookshire International Academy
Medical Assistant Certificate - Medical Assisting
UEI College- Phoenix
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