Summary
Work History
Work Availability
Skills
Quote
Timeline
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Susan Southerland

White Hall,Arkansas

Summary

Organized and efficient Executive Assistant that is an expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-oriented with proven abilities to manage complex functions demanding honed multi-tasking skills. Dedicated to excellent customer service, client satisfaction and team communication.

Also, skilled Medical Office Assistant with a track record of immaculate bookkeeping and personable patient interaction. Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations.

Work History

Executive Assistant/Office Manager

Southerland Construction & Landscaping, LLC
White Hall, Arkansas
05.2020 - Current
  • Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
  • Maintain database with customer updates and report generation.
  • Maintain computer and physical filing systems.
  • Optimize organizational systems for payment collections, deposits and recordkeeping.
  • Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Accomplished multiple tasks within established timeframes.
  • Screened calls and emails and initiated actions to respond or direct messages for owner/operator.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.


Administrative Assistant/Admissions Specialist/Receptionist

Hospice Angels
Pine Bluff, Arkansas
03.2018 - 05.2020
  • Attest and resolve disputed bills (doctors' offices, hospitals, lab corporations)
  • Employ Brightree for medical records/data related to patient
  • Monthly Medicare billing sheets
  • Report daily/monthly census changes through means of patient logs
  • Review discharged/expired patient charts and audits for completeness/accuracy
  • Maintain personnel files, and ensure information is updated monthly
  • Coerced Emergency Preparedness manual
  • Create weekly IDT agenda for Care Teams
  • Coordinate and conduct new patient referrals and intakes
  • Bereavement tracking and documentation
  • In-service meeting coordinator and minute documentation for state audit board
  • Insure compliance with the organization’s practice procedures and policies
  • Perform office services, such as, filing of documents, duplication, stocking of supplies and monitoring of equipment, as needed.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Team Management and Supervision
  • Quality Assurance
  • Report Preparation and Analysis
  • Team Building
  • Schedule Coordination
  • Methodical and Organized
  • Adaptable and Resilient
  • Database Maintenance
  • Research and Analysis
  • Verbal and Written Communication
  • Policies and procedures
  • Employee performance evaluations
  • Recruiting and interviewing
  • Critical Thinking
  • Medical Supply Management
  • Patient Care Oversight
  • Care Coordination
  • Medical Recordkeeping
  • Needs Assessment
  • Infection Control Program Advisory
  • Strong knowledge of HIPPA regulations

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Executive Assistant/Office Manager

Southerland Construction & Landscaping, LLC
05.2020 - Current

Administrative Assistant/Admissions Specialist/Receptionist

Hospice Angels
03.2018 - 05.2020
Susan Southerland