Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Anderson

Hewitt

Summary

Dynamic Front Desk Agent at Aimbridge Hospitality with expertise in customer relationship management and team leadership. Proven track record in enhancing client retention through effective issue resolution and strategic planning. Skilled in operations oversight and employee scheduling, fostering a collaborative environment that drives success and satisfaction.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Aimbridge Hospitality
01.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Instacart Shopper

Self-employeed
10.2019 - 12.2023
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.

Education

Associate of Arts - Office Management

McLennan Community College
Waco, TX
12-2025

Skills

  • Strategic planning skill
  • Team leadership expertise
  • Budget control
  • Customer relationship management (CRM)
  • Employee relations
  • Employee scheduling
  • Operations oversight

Timeline

Front Desk Agent

Aimbridge Hospitality
01.2024 - Current

Instacart Shopper

Self-employeed
10.2019 - 12.2023

Associate of Arts - Office Management

McLennan Community College

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