Susan Andrews
Malvern,PA
Summary
Accomplished House Manager with a proven track record on the Main Line in PA, adept in event planning and guest relations, showcasing exceptional organization and problem-solving skills. Enhanced household efficiency and satisfaction through innovative management practices, achieving a positive and professional environment. Expert in preventive maintenance and inventory monitoring, ensuring seamless operations. Detail-oriented with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
House Manager
Main Line PA
11.2012 - Current
- Managed day-to-day operation of Main house and multiple guest houses in PA.
- Managed household staff and housekeepers.
- Management of Large fundraisers and events.
- Guest service Manager.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
Executive Assistant
Private Household in UK
01.2007 - 03.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Management of private concierge companies, travel, private jets, limos.
- Managing stylists, doctors, therapists.
- Executing special request tasks, errands, shopping.
- Carrying out general administrative functions (internet, faxing, copying, data entry, etc).
- Assisting in the daily care, supervision, and education of multiple children.
- Travelling with the family when needed.
- Management of Children’s school schedule and after school activities.
- Based upon a 24-hour flex time basis.
Executive Assistant to the Marketing Director
Vistit Britain
01.2004 - 06.2006
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Education
BVA in Fine Arts
Unisa
South AfricaLegal Secretary
Durban Business College
South Africa12.1997
High School Diploma -
Amanzimtoti High School
South Africa12.1996
Skills
- Calendar Management
- Preventive Maintenance
- Exceptional organization
- Employee Scheduling
- Staff Training
- Appointment Coordination
- Event Planning
- Menu Planning
- Expense Management
- Personal Shopping
- Grocery shopping
- Wine Knowledge
- Guest Relations
- Childcare experience
- Etiquette understanding
- Clear Communication
- Problem-Solving
- Microsoft Office
- Inventory Monitoring
- Customer Service
- Creative Thinking
Timeline
House Manager
Main Line PA
11.2012 - Current
Executive Assistant
Private Household in UK
01.2007 - 03.2012
Executive Assistant to the Marketing Director
Vistit Britain
01.2004 - 06.2006
BVA in Fine Arts
Unisa
Legal Secretary
Durban Business College
High School Diploma -
Amanzimtoti High School
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