Susan Angelou

• Handled escalated calls efficiently, finding satisfactory resolutions for both members and the YMCA alike.
• Assisted prospective and established members in person or by telephone.
• Responded to member, and YMCA information.
• Resolved member complaints with empathy, resulting in increased loyalty.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exhibited high energy and professionalism when dealing with members and staff.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
• Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
• Maintained client treatment records and designed long-term care programs for return customers.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Maintained accurate client records for effective treatment planning and progress tracking.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
• Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
• Worked with clients to ascertain medical history, potential issues, and areas needing support.

. Started in Reproduction of blueprints production

. Customer Support Engineering Communications Lead-

Exchanging correspondence and communicating with Boeing representatives across the world, while passing information to the home engineers to solve problems. leading and training 5 to 8 people in doing this job, while teaching them customer support skills,

. Human Resources Information Systems-

Lead and developed a description and step-by-step plan for each job in Human Resources, as a project manager.

. HR Teacher/Trainer

-Trained and taught software program to factory workers for a particular system.

-Trained up and coming Managers in positive manageing skills.