Susan Apollonio, ACC

Coach clients across multiple sectors and countries, leveraging evidence-based, and culturally responsive practices to enhance leadership capabilities and performance.

• Manage multiple simultaneous coaching and training engagements, ensuring alignment with corporate goals and leadership objectives.
• Customizes coaching experiences, utilizing industry-leading assessments (ELI, EQ-i 2.0, and 360-degree feedback) to identify strengths and areas for development.
• Consistently meets or exceeds client satisfaction targets by delivering exceptional service throughout all aspects of the coaching process.

Executive Master’s Program Coach and Teacher for the Center for Leadership in Global Sustainability.

• Partnered with faculty to refine curricula, emphasizing systems leadership, self and situational awareness, and change management.
• Coached and mentored professionals to develop leadership competencies, set measurable goals, and advance career progression.
• Facilitated seminars that promoted student well-being, effective leadership in the complex environment of sustainability, and career choices congruent with personal strengths, values, purpose, and interests.

Directed leadership development and change management programs for participants from over 15+ countries, aligning content with emerging leadership trends.

• Conducted a comprehensive program evaluation, reducing vendor fees by 10%, and introducing new data reporting for trend analysis.
• Served as a trusted advisor to the CEO, delivering program evaluation reports, insights, and recommendations for quality improvements.
• Increased program applications by 11%, secured multi-year scholarship funding, and restructured application review processes after identifying potential conflicts of interest.
• Led interdepartmental collaboration to revise budgeting processes, increasing efficiency and transparency.

Executive team member responsible for overseeing and directing marketing initiatives that generated over $4 million in annual revenue, and an education program portfolio encompassing STEM career discovery and diversity, academic accreditation, and professional development initiatives.

• Served as a strategic advisor to the CEO and elected leadership, providing insight on operational planning, performance benchmarks, and organizational strategy.
• Built and led high-performing teams, integrating team development goals with broader organizational strategy.
• Represented the Society nationally and internationally with elected leaders, preparing talking points, and presentations.
• Led cross-functional initiatives, including the customization of a learning management system, meeting all budget and delivery milestones.
• Organized society's first national dialogue addressing DE&I, piloting innovative audience engagement technologies to increase participation and engagement.
• Achieved a 46% increase in continuing education provider memberships by conducting and responding to needs assessment.
• Increased conference education satisfaction rankings from 78% to 92% by collaborating with allied organizations and internationally recognized thought leaders to create best-in-class content.