Susan Arce
Brooklyn,NY
Summary
Dedicated Facility Coordinator with a proven track record of exceptional customer service in fast-paced environments. Strong attention to detail and decision-making skills to manage multiple tasks concurrently. Self-motivated with the ability to excel in independent or team environments.
Overview
16
16
years of professional experience
Work History
Facility Coordinator
Crothall Healthcare Services/NYEEI
New York
02.2010 - 08.2024
- Collaborated with team members to ensure prompt completion of invoicing and accounts receivables
- Managed and updated direct services agreements database
- Ensured accurate and timely submission of invoices for service agreements
- Recorded and managed service requests initiated by end users
- Efficiently organized mechanic assignments for service calls prioritized by urgency
- Scheduled and facilitated service calls with third-party vendors as necessary
- Reviewed and coordinated required PM's for the month with external vendors.
- Maintained and reviewed packing lists for accuracy before submission for payment
- Collaborated in processing billing and accounts receivables efficiently
- Managed office inventory operations, including ordering and requisitioning, stocking, and receiving shipments.
- Managed the department's routine staff schedule and vacation schedule, ensuring effective coordination among personnel.
- Scheduled and coordinated quarterly and monthly meetings, as required.
- Managed timekeeping system, edited schedules, and completed payroll submissions for the department.
- Ensured timely delivery and resolution of repairs for the equipment.
- Monitor and address variances to ensure accurate, current, and compliant financial records.
- Enhanced customer satisfaction scores by applying exceptional conflict resolution and problem-solving abilities.
- Ensured adherence to departmental protocols
- Coordinated various corporate and office conferences for employees.
- Effectively communicate with customers to provide information and guide them to the appropriate staff members.
- Implemented policies related to health and safety regulations at the workplace premises.
- Conducted regular inspections of company facilities, prioritizing the maintenance of a safe work environment.
- Performed routine checks of buildings in order to proactively address any safety hazards that could pose a threat to employee well-being.
- Managed and tracked supply inventory for operational needs.
- Managed and facilitated meetings with vendors regarding service agreements and new projects.
- Provided technical guidance to staff on facility operations and maintenance matters.
- Recruited, trained, and managed staff members to ensure smooth daily operations.
- Demonstrated effective leadership by overseeing and coordinating facility staff, resulting in streamlined task allocation and prompt project finalization.
- Efficiently managed resources and delegated tasks to ensure smooth building operations.
Medical Secretary
Laser And Skin Surgery Center Of New York
New York
06.2008 - 11.2009
- Successfully scheduled patient appointments and placed reminder calls to deliver an exceptional customer experience
- Supported providers in outpatient medical office through coordinating all administrative operations
- Carried out front office duties utilizing data entry skills in the framework of the medical database
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Completed and filed financial documentation for accounting purposes
- Scheduled Mohs surgery appointments.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Verified patient demographics and insurance information prior to each visit or procedure.
Education
No Degree - Medical Assistant
The New York School For Medical And Dental Assistants
Long Island City, NYSkills
- Office administration
- Scheduling
- Invoice Processing
- Purchase orders organization
- Payroll and budgeting
- Employee supervision and task delegation
- Supplier contracts management
- Performance Evaluation
- Employee Hiring
- Building Maintenance
- Performance Evaluations
- Service planning and scheduling
- Work Order Management
Languages
- English
- Spanish
Bilingual
True
Personal Information
Title: Facility Coordinator
Timeline
Facility Coordinator
Crothall Healthcare Services/NYEEI
02.2010 - 08.2024
Medical Secretary
Laser And Skin Surgery Center Of New York
06.2008 - 11.2009
No Degree - Medical Assistant
The New York School For Medical And Dental Assistants
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