Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Susan Armstrong

Belmont,NC

Summary

Experienced leader with strong background in guiding teams, managing complex caseloads, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Seasoned statewide leader, adept at evaluating progress and implementing strategic improvements.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Program Officer

NCPC
04.2021 - Current
  • Provide key leadership to project managers, directors, and other team members.
  • Provide a portfolio of Local Partnership (LP) Boards, Executive Directors, and Staff, leadership and support on strong early childhood community systems building and county-level coordination while working with state-level partners to advance the implementation of NC’s vision for Early Childhood.
  • Develop and provide statewide LP training & focused guidance, New Executive Director orientations, extensive programmatic, fiscal and compliance staff orientations and solution-focused general and intensive technical assistance to LPs portfolio.

Fiscal Consulting & Contracts Specialist

NCPC
12.2016 - Current
  • Collaborated with cross-functional teams for efficient contract development, ensuring alignment with legislative compliance & objectives.
  • Balanced large caseload of LPs in NC, working to provide and contribute to the development of statewide focused guidance on contracts and amendments, including budgeting, expenditures, Legislative and regulatory compliance.
  • Monitor and analyze program match and subsidy TANF/CCDF expenditures to ensure compliance.
  • Developed and distributed statewide local partnership focused fiscal guidance, including, but not limited to contracts and amendments, budgeting and expenditures, Legislative and regulatory compliance.
  • Provided New Executive Director orientations, extensive fiscal and compliance staff orientations and solution-focused general and intensive technical assistance to LPs portfolio.

Child Care Services Coordinator

ACPC
04.2013 - 06.2016
  • Provided supervisory leadership, guidance, and training for the ACPC Early Childhood Resource Center (ECRC)/Lending Library staff including, hiring, onboarding and managing ECRC staff, as well as day to day operations, education/library resources, organization, and overall ECRC design.
  • Built/Maintained effective working relationships and provide TA, coaching and guidance for all local childcare professionals, to support building capacity of the workforce within early education.
  • Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
  • Coordinated volunteer recruitment and training efforts to maximize support during fundraising events.
  • Implemented strategic fundraising events, generating substantial revenue and heightening donor engagement.

Educational Development Technician

RHA/ Anson Children's Center
01.2010 - 04.2013
  • Lead classroom, prepared lesson plans and implemented educational activities, guiding children in learning experiences and motivating learning outcomes, as needed, to meet their assigned developmental and IEP goals.
  • Maintained highest level model classroom following best practices and regulations for DCDEE and ECERS requirements of a five-star center.
  • As the center's safety team leader, conducted monthly center inspections with reviews to ensure appropriate medication storage, labeling and record keeping in compliance with DCDEE and RHA regulations.
  • Coordinated/implemented the ACPC Raising a Reader (RAR) literacy program in my classroom and educated parents on early learning and exciting ways to teach children at home through daily conversation, family engagement activities and community events.

Insurance Agency Manager

Britt Insurance (Nationwide)
01.2005 - 01.2010
  • Provided supervisory management of agency operations and staff, ensuring NC DOI and Nationwide Insurance compliance are met at our three company locations (Monroe, Marshville, and Wadesboro).
  • Acted as Human Resources Representative with payroll processing and recruiting and onboarding quality, top performing employees.
  • As one of Nationwide's top customer sales & service representatives, managed daily operations, sold a variety of insurance products and ensured escalated customer account resolutions.
  • Optimized policy renewal processes to ensure timely updates of coverage terms and maintain high retention rates among existing clients.

Senior Business Manager

Immediate Plumbing & Drains
01.2001 - 12.2004
  • Increased overall business efficiency by streamlining processes and implementing innovative management strategies.
  • Boosted employee morale and productivity by implementing comprehensive incentive programs and performance evaluation systems.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members as well as conducted performance reviews and administered salaries for staff.
  • Maintained primary relationship accountability for clients, vendors, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Master of Science - Leadership. Policy & Advocacy in Early Education

University of North Carolina At Wilmington
Wilmington, NC
05.2019

Bachelor of Science - Public And Nonprofit Administration

University of North Carolina At Pembroke
Pembroke, NC
12.2015

Associate of Applied Science - Early Childhood Education

South Piedmont Community College
Polkton, NC
05.2011

Skills

    Nonprofit Management

    Budgeting and financial management

    Systems thinking focused

    Technical Assistance and Training

    Monitoring and Evaluation

    Strategic Planning

    Equity lens focused

Certification

  • Early Educator Certification, PD Endorsement, Level 12 (ECE & SA)
  • Child Care Administration, Level 3
  • Certification: Teaching Adult Learners Certification, 2019- Durham Tech Community College
  • Nonprofit Management Institute Graduate, Principles & Practices: Best Practices for North Carolina Nonprofits, 2021
  • Currently working on Project Management Professional (PMP) certification.

Websites

Timeline

Program Officer

NCPC
04.2021 - Current

Fiscal Consulting & Contracts Specialist

NCPC
12.2016 - Current

Child Care Services Coordinator

ACPC
04.2013 - 06.2016

Educational Development Technician

RHA/ Anson Children's Center
01.2010 - 04.2013

Insurance Agency Manager

Britt Insurance (Nationwide)
01.2005 - 01.2010

Senior Business Manager

Immediate Plumbing & Drains
01.2001 - 12.2004

Master of Science - Leadership. Policy & Advocacy in Early Education

University of North Carolina At Wilmington

Bachelor of Science - Public And Nonprofit Administration

University of North Carolina At Pembroke

Associate of Applied Science - Early Childhood Education

South Piedmont Community College

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Susan Armstrong