Susan Ausmus
Inver Grove Heights,MN
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives, consistently achieving desired business objectives. Skilled in developing and executing strategies, effectively managing budgets and resources, and leading cross-functional teams. Strong ability to produce tangible outcomes that consistently exceed expectations.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Donor Family Aftercare Program Administrator
LifeSource
02.2022 - Current
- Planned grief support workshops, managing communications and presenters to provide families of donors with greater opportunities to connect with others and receive support in a safe environment
- Proofread and edited the content of materials and documents for accuracy, readability, and quality, including spelling, grammar, and punctuation
- Coordinated social media communications within a private group for families of donors, bringing greater awareness of connections within the community, organization events, and grief support and resources
- Managed and streamlined a memorial program, driving improvements to processes and standards for record maintenance, reducing errors and time spent, and shifting resources to higher-value activities
- Reviewed language and verified information in correspondence to ensure appropriate and correct messaging was conveyed
- Created and implemented an event-management system making hybrid, virtual, and in-person events more reliable and efficient
- Developed improvements helping donor families, increasing their satisfaction and program engagement
- Prepared and coordinated correspondence with donor families, providing timely and accurate information
- Developed cross departmental training to educate and inform colleagues to close gaps between Aftercare and their role
Front Desk Administrator
LifeSource
05.2016 - 01.2022
- Answers calls in a timely, courteous, and professional manner, directing inquiries appropriately
- Coordinates mail, courier, shipping, and overnight delivery services to facilitate cost effectiveness, timely and efficient workflow, also processing incoming mail and routing accordingly
- Maintains check log and directs checks and cash to appropriate team member
- Attends to security cameras ensuring appropriate admittance into secure areas, including the clinical suite for acceptance and release of donors
- Maintains accurate employee personnel and health records in compliance with all federal, state and/or local laws and/or regulations and ensuring confidentiality
- Maintains job postings on appropriate posting venues, network, and organization websites
- Owns process and scheduling of all new hire onboarding sessions, paperwork, and welcome gifts
- Leads QWL Committee to ensure all team members maintain a work-life balance in creative and fun ways to create connections throughout the organization
Administrative Assistant
Image Creator Hair Salon and Day Spa
02.2015 - 05.2016
- Scheduled independent stylist schedules and answered phone lines
- Prepared bank deposits
- Compiled and kept records of all financial transactions
- Processed payroll disbursements and responded to employee issues
- Ensured optimal stock level to ensure availability of merchandise
- Maintained effective business relationships with customers
- Maintained cleanliness of salon and waiting room
Operations Assistant
Rheinlander Community Club
06.2010 - 01.2012
- Responsible for preparing all contracts with clients for events and functions
- Overseeing operation of 4 facilities in the business department of the MWR branch
- Filing & organizing all paperwork, sorting & distributing mail
- Preparing bank deposits and keeping record of cash flow
- Maintaining and ordering supplies and merchandise
- Planning major MWR events such as; Christmas tree lighting ceremonies, promotion ceremonies, formal balls and monthly job fairs
- Sweeping and mopping floors
- Stocking and organizing storage rooms, refrigerators, dry goods and supplies
Operations Assistant
Northland Securities Inc.
10.2006 - 09.2007
- Processing Sales Assistant and client requests
- Preparing bank deposits
- Filing and maintaining client files
- Sorting and distributing mail
- Assisted with training to Sales Assistants through monthly meetings
- Ordered office supplies
Education
Certified Professional Project Manager - Project Manager
University of St. Thomas
Minneapolis09-2023
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International Dermal Institute of Minneapolis
01.2006
Esthetician - undefined
Scot Lewis Schools, Paul Mitchell Partner School
01.2006
Skills
- Microsoft Office Suite
- Google Docs
- Microsoft Dynamics CRM
- Multi-tasking proficiencies
- Budget administration
- Metric tracking
- Cross-functional coordination
- Resource coordination
- Stakeholder engagement
- Conflict resolution
- Staff training
- Innovation and creativity
- Administration
- Customer service experience
Certification
CPPM - Certified Professional Project Manager
Timeline
Donor Family Aftercare Program Administrator
LifeSource
02.2022 - Current
Front Desk Administrator
LifeSource
05.2016 - 01.2022
Administrative Assistant
Image Creator Hair Salon and Day Spa
02.2015 - 05.2016
Operations Assistant
Rheinlander Community Club
06.2010 - 01.2012
Operations Assistant
Northland Securities Inc.
10.2006 - 09.2007
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International Dermal Institute of Minneapolis
Esthetician - undefined
Scot Lewis Schools, Paul Mitchell Partner School
Certified Professional Project Manager - Project Manager
University of St. Thomas
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