Susan Awad

• Managed scheduling and calendar coordination for executive leadership to employees.
• Efficient filing systems to enhance document retrieval and organization across departments.
• Supported project management by tracking deadlines, deliverables, and facilitating cross-departmental communication.
• Process improvements that streamlined administrative workflows, reducing response times for internal inquiries.
• Established administrative work procedures to track staff's daily tasks.
• Volunteered to help with special projects of varying degrees of complexity.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed scheduling for, ensuring effective time management and prioritization of tasks.
• Maintained filing systems, increasing document retrieval efficiency and organization.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Liaised between clients and vendors and maintained effective lines of communication.
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Responsible for the safety of Clients.

Responsible for the appropriate selection of Clients for designated tasks.

Provide technical assistance

Record Client attendance

Act and report on all emergency situation

Completion of daily Record

Attend meeting

Attend ongoing training

Maintaining all logs and records

Clerical Maintain records

• Assistant Manager
• Cultivated strong client relationships to understand insurance needs and provide tailored solutions.
• Evaluated policy options to offer informed recommendations aligning with clients' risk management strategies.
• Negotiated terms and coverage with insurance carriers to secure optimal rates for clients.
• Conducted market research to identify emerging trends and competitive products in the insurance industry.