Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susan Ayala

Hialeah,FL

Summary

Results-driven leader with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

4
4
years of professional experience

Work History

Vice President Financial Center Manager

Bank Of America
08.2023 - Current
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.

AVP Financial Center Manager

Bank Of America
08.2020 - 08.2023
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Enhanced team productivity by providing training and mentorship to junior staff members.
  • Fostered a culture of continuous improvement by encouraging feedback from employees at all levels.
  • Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
  • Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.

Financial Center Assistant Manager

Bank Of America
11.2019 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor Of Applied Studies - Supervision And Management

Miami Dade College
Miami, FL
05.2013

Skills

  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Critical Thinking
  • Complex Problem-Solving
  • Coaching and Mentoring
  • Risk Management
  • Customer and employee rapport
  • Policy and procedure development
  • Operational management

Languages

Spanish
Native or Bilingual

Timeline

Vice President Financial Center Manager

Bank Of America
08.2023 - Current

AVP Financial Center Manager

Bank Of America
08.2020 - 08.2023

Financial Center Assistant Manager

Bank Of America
11.2019 - 08.2020

Bachelor Of Applied Studies - Supervision And Management

Miami Dade College

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Susan Ayala