Susan Bacarella

I was completely disabled for the first 3years. I was on oxygen 24/7, but I am now in remission and performing at 100%.

• Dealt cards for various table games, ensuring adherence to gaming regulations and procedures.
• Provided exceptional customer service by engaging players and managing game flow efficiently.
• Monitored player activity and chip transactions to maintain accurate records throughout gameplay.
• Collaborated with team members to resolve disputes and enhance overall gaming experience.
• Adapted quickly to changing game conditions, maintaining focus in a fast-paced environment.
• Implemented improvements in dealing techniques that enhanced speed and accuracy of game operations.
• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Answered players questions and resolved disputes to provide excellent customer service.
• Learned and followed company procedures to maintain consistency and standards.
• Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.

• Supervised daily gaming operations, ensuring adherence to regulatory compliance and company policies.
• Trained and mentored staff on gaming procedures and customer service standards.
• Monitored table games for fairness, identifying discrepancies and resolving issues promptly.
• Developed and implemented strategies to enhance guest experience and satisfaction levels.
• Reduced instances of cheating or suspicious activities by vigilantly monitoring gameplay using surveillance equipment when needed.
• Increased table game efficiency by closely monitoring dealer performance and providing constructive feedback.
• Streamlined shift change procedures, reducing downtime and improving operational efficiency.
• Collaborated with security personnel to maintain a safe and secure gaming environment for guests and employees.
• Trained new dealers on proper gaming procedures, contributing to the professional development of team members.
• Resolved guest disputes professionally and efficiently, upholding company policies while prioritizing customer satisfaction.
• Managed high-stakes games, maintaining integrity and fair play for all participants.
• Enhanced overall gaming experience by ensuring smooth operations and excellent customer service.
• Ensured accurate financial transactions by overseeing chip exchanges, cash-outs, and credit extensions.
• Maintained strict adherence to gaming regulations through consistent compliance checks on both dealers and players.
• Supported overall casino operations by collaborating with other departments, such as food and beverage or hotel services, to ensure seamless guest experiences.
• Provided exceptional guest service through friendly interactions, prompt issue resolution, and proactive assistance in a fast-paced environment
• Observed players for signs of cheating, notifying security staff of discovered evidence.
• Performed paperwork required for monetary transactions.
• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.

• Supervised gaming operations, ensuring compliance with regulations and company policies.
• Trained staff on game procedures, enhancing team performance and customer service.
• Monitored table games for integrity, addressing issues proactively to maintain a secure environment.
• Implemented operational improvements, streamlining processes for better efficiency and guest experience.
• Developed strong relationships with guests, resulting in increased loyalty and return visits.
• Managed daily chip inventory, ensuring accuracy of counts and proper distribution among tables.
• Evaluated dealer performance regularly, providing constructive feedback and recommending necessary adjustments when needed.
• Collaborated with surveillance teams to identify potential fraud or cheating activities, ensuring a secure gaming environment for all guests.
• Enhanced gaming experience by maintaining strict adherence to casino policies and procedures.
• Maintained open lines of communication with other departments, fostering a collaborative work environment conducive to achieving casino-wide goals.
• Ensured compliance with all applicable gaming regulations through diligent monitoring of pit activities and staff conduct.