Hi, I’m
Susan Bacarella
Las Vegas,NV
Summary
Dynamic gaming professional with extensive experience at The Cosmopolitan of Las Vegas and a proven track record in customer service and team collaboration. Successfully enhanced guest satisfaction through operational improvements and effective training. Skilled in inventory control and maintaining compliance, fostering a secure and engaging gaming environment. Committed to excellence and building lasting relationships with clients.
Overview
15
years of professional experience
Work History
None At This TimeLas Vegas, NV
Childcare Provider
09.2018 - Current
Job overview
- Engaged children aged 1-3 in age-appropriate activities, enhancing social and cognitive skills.
- Developed and maintained daily schedules to ensure timely meals, naps, and playtime, fostering a nurturing environment for children.
- Evaluated and recorded children's achievements, offering parents detailed insights during scheduled progress discussions.
The Park MGMLas Vegas, NV
Table Games Dealer
01.2018 - 09.2018
Job overview
- Managed card distribution for diverse table games, strictly adhering to established gaming regulations and operational procedures.
- Ensured smooth game operations by engaging players and managing game flow to enhance overall satisfaction.
- Tracked player movements and chip transactions meticulously, maintaining comprehensive records throughout gaming sessions.
- Mediated team discussions to resolve disputes and enhance user engagement within gaming environments.
- Executed strategic adjustments in response to changing game conditions, ensuring consistent focus and effectiveness in a fast-paced setting.
- Refined dealing techniques, resulting in increased operational speed and accuracy during gameplay.
- Demonstrated ability to maintain professionalism and poise while addressing guest concerns in challenging situations.
- Established and maintained meaningful connections with regular clients, contributing to increased loyalty and sustained visits to casino.
- Provided comprehensive support to players in placing bets while ensuring clarity on game rules.
- Facilitated player support by answering questions and resolving conflicts to maintain high service standards.
- Implemented and monitored adherence to company procedures, reinforcing consistency and compliance with standards.
- Encouraged cooperative efforts among casino floor employees, improving both guest interactions and dealer productivity.
Golden Nugget CasinoLas Vegas, NV
Pit Supervisor
05.2017 - 12.2017
Job overview
- Supervised daily gaming operations, ensuring adherence to regulatory compliance and company policies.
- Trained and mentored staff on gaming procedures and customer service standards.
- Reduced instances of cheating or suspicious activities by vigilantly monitoring gameplay using surveillance equipment when needed.
- Increased table game efficiency by closely monitoring dealer performance and providing constructive feedback.
- Streamlined shift change procedures, reducing downtime and improving operational efficiency.
- Collaborated with security personnel to maintain a safe and secure gaming environment for guests and employees
- Resolved guest disputes professionally and efficiently, upholding company policies while prioritizing customer satisfaction.
- Managed high-stakes games, maintaining integrity and fair play for all participants.
- Ensured accurate financial transactions by overseeing chip exchanges, cash-outs, and credit extensions
- Supported overall casino operations by collaborating with other departments, such as food and beverage or hotel services, to ensure seamless guest experiences.
- Provided exceptional guest service through friendly interactions, prompt issue resolution, and proactive assistance in a fast-paced environment
- Performed paperwork required for monetary transactions.
Cosmopolitan Of Las VegasLas Vegas, NV
Dual Rate Pit Manager
11.2010 - 04.2017
Job overview
- Supervised gaming operations, ensuring compliance with regulations and company policies.
- Trained staff on game procedures, enhancing team performance and customer service.
- Monitored table games for integrity, addressing issues proactively to maintain a secure environment.
- Implemented operational improvements, streamlining processes for better efficiency and guest experience.
- Developed strong relationships with guests, resulting in increased loyalty and return visits.
- Managed daily chip inventory, ensuring accuracy of counts and proper distribution among tables.
- Evaluated dealer performance regularly, providing constructive feedback and recommending necessary adjustments when needed.
- Collaborated with surveillance teams to identify potential fraud or cheating activities, ensuring a secure gaming environment for all guests.
- Enhanced gaming experience by maintaining strict adherence to casino policies and procedures.
- Maintained open lines of communication with other departments, fostering a collaborative work environment conducive to achieving casino-wide goals.
- Ensured compliance with all applicable gaming regulations through diligent monitoring of pit activities and staff conduct.
Education
Crown CollegeMN
No Degree from Psychology
Thornwood High School South Holland, IL
High School Diploma from Psychology
05.1986
Skills
Customer service
Technical support
Team collaboration
Time management
Inventory control
Friendly, positive attitude
Teamwork and collaboration
Timeline
Childcare Provider
None At This Time
09.2018 - Current
Table Games Dealer
The Park MGM
01.2018 - 09.2018
Pit Supervisor
Golden Nugget Casino
05.2017 - 12.2017
Dual Rate Pit Manager
Cosmopolitan Of Las Vegas
11.2010 - 04.2017
Crown College
No Degree from Psychology
Thornwood High School
High School Diploma from Psychology