Summary
Overview
Work History
Education
Skills
Timeline
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Susan Bah

Frisco,TX

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

7
7
years of professional experience

Work History

Account Manager/Client Development Manager

LaborIQ by ThinkWhy
08.2023 - Current
  • Manage a diverse portfolio of enterprise clients, overseeing the full account lifecycle from onboarding to post-sale service delivery, ensuring client satisfaction and fostering long-term relationships
  • Regularly exceed sales and renewal targets by actively identifying opportunities for account growth and product upsell
  • Collaborate with internal teams to craft tailored proposals and pricing strategies based on client needs and project requirements
  • Utilize Salesforce to track account activity, manage sales pipeline, and report on forecasted revenue to key stakeholders
  • Negotiate contract terms, ensure service level agreements (SLAs) are met, and resolve any client concerns swiftly to ensure high retention rates
  • Conduct regular client check-ins to assess satisfaction, gather feedback, and implement improvements

Sales Development Representative

LaborIQ by ThinkWhy
10.2022 - 08.2023
  • Managed inbound and outbound leads for a broad range of services, qualifying prospective clients and introducing tailored solutions to address their business needs
  • Worked with account executives to create client proposals, negotiate pricing, and facilitate seamless transitions from sales to account management
  • Provided product demos and consultations to prospective clients, ensuring alignment between customer expectations and product capabilities
  • Leveraged Salesforce to track lead progress, maintain detailed client records, and manage sales pipeline

Personal Assistant

Private Client
07.2021 - 10.2022
  • Provided high-level administrative support to a senior executive, optimizing time management and facilitating effective communication across departments
  • Managed a busy calendar, scheduled meetings, and coordinated logistics for business travel and events
  • Supported project management efforts by tracking key milestones, deadlines, and deliverables

Office/Account Manager

Hunt Textile
06.2018 - 03.2021
  • Oversaw daily office operations, handling customer inquiries, order processing, and account management tasks for a diverse client base
  • Served as the primary contact for client accounts, ensuring timely delivery of products and services while maintaining a high level of customer satisfaction
  • Supported sales efforts by tracking account performance, providing reporting on customer needs, and identifying upselling opportunities
  • Managed invoicing, payment processing, and account renewals, ensuring smooth and efficient operations

Education

Bachelor of Arts & Sciences -

Dallas Baptist University
Dallas, TX
05.2017

Skills

  • Account Management & Client Retention
  • Sales Lifecycle & Contract Negotiation
  • CRM Tools (Salesforce, HubSpot)
  • Sales Forecasting & Pipeline Management
  • Client Communication & Relationship Building
  • Cross-Functional Team Collaboration

Timeline

Account Manager/Client Development Manager

LaborIQ by ThinkWhy
08.2023 - Current

Sales Development Representative

LaborIQ by ThinkWhy
10.2022 - 08.2023

Personal Assistant

Private Client
07.2021 - 10.2022

Office/Account Manager

Hunt Textile
06.2018 - 03.2021

Bachelor of Arts & Sciences -

Dallas Baptist University

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Susan Bah