Susan Bainbridge
Trenton
Summary
Accounting and Customer Service professional with experience in financial services, revenue auditing and compliance, banking, customer service and the entertainment/casino industry. I am a proactive and flexible team player but also a self-starter needing little supervision. I succeed at problem solving and am able to learn new tasks very quickly.
Overview
25
25
years of professional experience
Work History
Compliance Officer
Wren Kitchens
Lawrenceville
08.2023 - 04.2026
- Ensured compliance with industry regulations and company policies.
- Conducted audits identifying compliance gaps and risks, enhancing overall adherence to regulations.
- Developed training materials for staff on compliance procedures, improving understanding and implementation of regulations.
- Conducted technical plan checks on sold kitchen layouts, ensuring accuracy and high quality to prevent manufacturing errors.
- Worked directly with retail designers and managers to improve technical understanding and reduce planning errors.
Caregiver for Elderly Parents
Home Health Care
Troy
01.2019 - 01.2023
- Provided in home care
- Coordinated home and personal finances to ensure timely payments and budget adherence
- Administered medications as prescribed by healthcare professionals.
- Organized medical information and insurance documentation, maintaining accurate records for easy access
- Delivered personal care and assistance with daily living activities to enhance quality of life
- Administered medications prescribed by healthcare professionals.
- Maintained a clean and safe living environment
Compliance Specialist
ExpertPlan- Ascensus 401K
01.2012 - 01.2018
- Prepared yearly audit packages for clients, ensuring compliance and accuracy in Form 5500 and extension submissions.
- Reviewed and performed annual testing for plans, including ADP/ACP, 410(b), 415, 401(a)(4), deductibility, and 402(g), to ensure regulatory adherence.
- Provided expertise to support internal associates in problem-solving and decision-making.
- Worked at Ascensus, a leading provider of retirement plan services, assisting clients with financial planning and retirement services.
Recordkeeping Analyst / QC
ExpertPlan
01.2012 - 01.2018
- Processed 75 to 100 plan level contributions per day, participant enrollment forms and loaded electronic contribution files in CSW. Processes participant redemptions and maintains in CSW
- Processed new plan and payroll setups for 10 accounts daily, researched and corrected errors related to processors, plans, or systems
- Processed new plan and payroll setups for 10 accounts on a daily basis, researched and performed corrections due to processor, plan or systematic errors
- Processed an average of 5 plan liquidations per month
- Interacted with 15 clients daily via phone, email, and letter to resolve issues and deliver customer service
- Communicated with 15 clients daily via phone, email, and letter to address and resolve their inquiries. via phone, email and letter daily to successfully resolve issues and provide customer service
- Accurately documented issues and internal communications in Power Image items
- Provided guidance to and trained new hire Recordkeeping Analysts
Revenue Auditor
Sandia Resort and Casino
01.2009 - 01.2011
- Compiled preliminary financial and statistical analysis into posting sheets for 10 audits daily, ensuring accuracy for review
- Successfully finalized all assigned audits and prepared final reports and supporting documents for entries into financial posting sheets in accordance with established audit procedures with 100% accuracy
- Successfully researched, investigated and corrected variances and discrepancies related to daily audits with 100% accuracy
- Assisted external auditors in gathering necessary documents during audits.
- Assisted external auditors, Sandia Tribal Gaming Representatives, and internal auditors by providing necessary documentation and insights
Customer Service Representative
Bank of the West
01.2008 - 01.2009
- Processed and audited 50 to 75 customer and ATM deposits, Night Drop deposits, and 10 credit card and cash advances daily, ensuring accuracy and compliance.
- Successfully processed all 10 TT & L payments for tax period
- Sold and redeemed 10 saving bonds monthly, while preparing daily bank work bag for pickup, contributing to smooth branch operations.
- Executed 10 check stop payments, special instructions, and deposit holds monthly, facilitating timely customer service and account management.
- Managed operations at a community bank with 50 branch offices.
Revenue Auditor and Cage Cashier
Dancing Eagle Casino
01.2001 - 01.2008
- Prepared high volume journal entries to record revenues, drop, jackpots, fills and other revenues/expenses as they relate to casino daily operations with 100% accuracy
- Prepared daily statistical reports with 100% accuracy for multiple entities for management use to detect errors/fraud
- Safeguarded all revenue-related documents, maintaining integrity and security in financial operations
- Prepared approximately 10 weekly reports to various departments describing statistical variances and followed up on explanations.
- Collaborated with external and internal auditors to reconcile accounts, ensuring accuracy and compliance in financial reporting
- Prepared all 200 W2-G, 1042s and W-9 tax forms for Jackpot payouts per day
- Managed operations at a 500 slot machine and table game casino in New Mexico.
Skills
- Regulatory Compliance
- Risk Assessment
- Policy Development
- Data Analysis
- Compliance Auditing
- Incident Management
- Internal Controls
- Compliance Monitoring
- Documentation Review
- Reporting Standards
- Audit Planning
- Attention to Detail
- Financial Regulations
- Data Management
- Policy Developmentoft Word
- Statistical Analysis
Timeline
Compliance Officer
Wren Kitchens
08.2023 - 04.2026
Caregiver for Elderly Parents
Home Health Care
01.2019 - 01.2023
Compliance Specialist
ExpertPlan- Ascensus 401K
01.2012 - 01.2018
Recordkeeping Analyst / QC
ExpertPlan
01.2012 - 01.2018
Revenue Auditor
Sandia Resort and Casino
01.2009 - 01.2011
Customer Service Representative
Bank of the West
01.2008 - 01.2009
Revenue Auditor and Cage Cashier
Dancing Eagle Casino
01.2001 - 01.2008