SUSAN BAKER
Wellington,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with over 15 years experience of customer service, and administrative work. Solid team player with a positive demeanor and is committed to contributing to departmental objectives to create an optimal experience for the organization.
Overview
21
21
years of professional experience
Work History
Property Manager
Self Employed
01.2017 - Current
- Responsible for all functions of short term and long-term tenants including rental activity and records.
- Establish 4 vacation rental property is profitable and is enjoyable place for residents to call home.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed and implemented marketing strategies to increase occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Administered operations to handle needs of more than 5 tenants across 4 property units
- Kept properties in compliance with local, state and federal regulations.
Substitute Teacher
Palm Beach County School District
01.2014 - 01.2017
- Followed outline lesson plans for various subject matters in grades K-12
- Presented fun and instructional lessons that encouraged students to learn.
- Displayed enthusiasm to students, subject matter, and learning process.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Developed creative instructional strategies to keep students engaged and motivated.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Adjunct Instructor
International University of the Caribbean
01.2013 - 01.2014
- Instructed three classes of 20 students each for 90 minutes three times weekly in business management department from approved university curriculum.
- Maintained class syllabus, assignment log and additional material to assist adult students.
- Developed strategies to teach each course content for entire term including instructional, planed lectures and field experience to collaborate with course curriculum.
- Participated in school of business recruitment to enroll new graduates of local High School students in nearby villages.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning
- Attended meetings and workshops to refine and enhance instructional skills.
- Used technological equipment to enhance process of students' learning.
Administrative Assistant II
Palm Beach State College
01.2011 - 06.2012
- Purchases supplies for department operations ; establish lowest cost consistent with considerations including, but not limited to, quality, reliability of source and urgency of need.
- Followed adopted policies and procedures in accordance with state college priorities.
- Participated in preparing invitations to bid, requests for proposals, and written, electronic, and by telephone.
- Responsible for special projects, travel arrangements, conduct research, and prepared minutes.
Student Administrative Assistant
Nova Southeastern University
01.2010 - 01.2011
- Assist 6 instructors and 60 students with multimedia equipment; troubleshoot and repair multimedia system.
- Load and configure videoconference software applications for point to point connections.
- Prepared daily reports to Office of Information Technology for quality control.
- Provide administrative support satellite campus director, admission counselors, and current students.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Legal Process Clerk II
Superior Court of California
01.2006 - 01.2008
- Set-up and Maintain files in accordance with establish policy in court-related legal record for small claims court and other civil matters.
- Generated variety of court-related legal documents, notices, letters, orders and abstracts
- Work directly with public and on telephone with 30-75 incoming call per day.
- Prepared correspondence related to legal filings.
- Responsible for heavy record management.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
Receptionist/ Admin Assistant
Weiss Serota Helfman, P.A
01.2003 - 01.2005
- Performed variety of highly responsible and complex administrative duties in support of Office Manager and 30 attorneys
- Responsible for files, along with filing correspondence and pleadings accordingly and timecard entries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams
Education
Doctor of Education - Organization Leadership
Nova Southeastern University
Fort Lauderdale, FL2020
Master of Public Administration - undefined
Nova Southeastern University
Fort Lauderdale, FL2012
Bachelor of Science - Business Administration
Florida Memorial University
Miami, FL2002
Skills
- Knowledge of current computing technologies and software applications including Microsoft Office
- Strong analytical, listening and problem- solving skills
- Ability to listen to customers and colleagues to understand and respond positively to their requests
- Excellent verbal and communication skills
- Coordinating Applications
- Interactive Learning
- Customer Relationship Management
- Meeting Coordination and Support
- Leadership and Change Management
- Operations Management
- Typing Proficiency
- Project Management
- Calendar Management
- Managing Subcontractors
- Permit Processing
- Administrative support
Timeline
Property Manager
Self Employed
01.2017 - Current
Substitute Teacher
Palm Beach County School District
01.2014 - 01.2017
Adjunct Instructor
International University of the Caribbean
01.2013 - 01.2014
Administrative Assistant II
Palm Beach State College
01.2011 - 06.2012
Student Administrative Assistant
Nova Southeastern University
01.2010 - 01.2011
Legal Process Clerk II
Superior Court of California
01.2006 - 01.2008
Receptionist/ Admin Assistant
Weiss Serota Helfman, P.A
01.2003 - 01.2005
Doctor of Education - Organization Leadership
Nova Southeastern University
Master of Public Administration - undefined
Nova Southeastern University
Bachelor of Science - Business Administration
Florida Memorial University
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