Susan Baker
Jourdanton,TX
Summary
Offering background in child development and education, eager to learn and grow in teaching environment. Brings foundational understanding of classroom dynamics and ability to quickly adapt to varying educational needs. Ready to use and develop strong organizational and interpersonal skills in Substitute Teaching role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Blue Skies of Texas
01.2025 - 03.2025
- Assisted with patient care by providing daily living support and monitoring vital signs.
- Collaborated with nursing staff to ensure timely and effective patient treatment.
- Maintained cleanliness and organization of patient rooms, enhancing safety and comfort.
- Supported documentation processes by accurately recording patient information in electronic health records.
- Responded promptly to patient needs, demonstrating adaptability in fast-paced environments.
- Participated in training sessions to develop skills in patient care techniques and safety protocols.
Customer Service Representative
Alorica
04.2024 - 08.2024
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Utilized CRM software to track customer interactions and resolve issues efficiently.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained knowledge of products and services to address customer needs effectively.
- Must have exceptional listening skills and ability to work well in fast paced environment.
- Documented customer feedback for continuous improvement of service quality.
Order Selector
HEB Super Regional Warehouse
04.2023 - 01.2024
- Collaborated with team members to ensure timely order fulfillment and shipping accuracy.
- Download assignments on RF device in order to select various items.
- Completion of training and certification on Barrett and ability to follow all safety rules/regulations in Warehouse.
- Ability to stand, kneel, bend for 10-12 hour shifts
- Travels throughout Warehouse to select cases of products and organize items on pallets to ship to store locations throughout Texas and Mexico.
- Ensure work performed meets individual, team and facilty productivity goals.
Tax Preparer Assistant
H & R Block Tax Services
12.2022 - 03.2023
- Previous experience with Windows-based computer programs
- Experience in data entry and entering W-2 information into the proper tax program
- Assisted in preparing and filing individual tax returns for clients, ensuring compliance with regulations.
- Assist in closing of the interview by assembling the tax return, obtain required signatures, review the finished return with client, and complete all bookkeeping procedures.
- Must be able to answer client question in timely manner and handle fast paced environment.
- Answering incoming calls and schedule appointments.
Customer Service Representative
Conduent
05.2022 - 12.2022
- Participated in training sessions to enhance skills and support team objectives.
- Answer inbound calls from clients with questions concerning their accounts
- Adhere to confidentiality requirements and laws to ensure information is only given to authorized individuals.
- Identify customers needs to ensure all questions regarding accounts are completely and accurately answered.
- Acknowledge and resolve customer service complaints and difficult situations.
Education
Bachelor of Science - Special Education
Our Lady of The Lake University
San Antonio, TXNo Degree - Certified Nursing Assistant
Blue Skies of Texas
San Antonio, TX02-2025
No Degree - Medical Assistant
MedCerts
San Antonio, TX10-2021
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Follow Lesson Plans
- Active listening
- Critical thinking
- Data entry
- Direct patient care
- Basic life support
- CPR Cerified
Certification
- CNA - Certified Nursing Assistant
- Certified Medical Assistant
Timeline
Nursing Assistant
Blue Skies of Texas
01.2025 - 03.2025
Customer Service Representative
Alorica
04.2024 - 08.2024
Order Selector
HEB Super Regional Warehouse
04.2023 - 01.2024
Tax Preparer Assistant
H & R Block Tax Services
12.2022 - 03.2023
Customer Service Representative
Conduent
05.2022 - 12.2022
Bachelor of Science - Special Education
Our Lady of The Lake University
No Degree - Certified Nursing Assistant
Blue Skies of Texas
No Degree - Medical Assistant
MedCerts