I am available and experienced. Strong work ethic, fast learner, dependable, reliable, most of all, I love to work and contribute to the greater good of mankind. Synergistically we can make a difference! Now, when can I start? Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hi, I’m
Susan Baker
Summary
Overview
15
years of professional experience
5
Certification
Work History
Link Technology
Senior Product Project Manager
02.2024 - 03.2025
Job overview
- Managed several high-profile technical projects, such as the eConnect product for the surveillance department.
- Built two separate networks with two separate firewalls, involving multiple System, Network, cyber and other technical teams.
- Used MS Project to create and track the project plan, allocated resources, managed timelines, and budgets, and reported to senior leadership while working closely with business stakeholders.
- Managed a portfolio of approximately thirty projects, including the Virdee guest self-check-in kiosk and the Titan project for mass communication during emergencies.
MA Insurance Company
Product Project Manager
01.2023 - 12.2023
Job overview
- Defined project scope, goals, and deliverables to support business objectives in collaboration with senior management, business owners, and stakeholders.
- Planned, executed, and finalized projects according to strict deadlines and budget constraints.
- Developed comprehensive project plans and communication documents.
Quest Diagnostics Laboratory
Product Manager Technical Analyst - Software Development
03.2022 - 12.2022
Job overview
- Led projects, created scope definition, managed budgeting, and resource allocation in collaboration with business owners.
- Worked closely with system architects, developers, change management, and security teams to ensure compliance and remove roadblocks.
- Designed and configured enterprise software features created user stories and test cases, and managed UAT sessions.
- Developed communication plans and presentations for senior leadership.
The Gap, Inc.
Resource Management Consultant
01.2020 - 02.2022
Job overview
- Conducted resource gap analysis and led cross-functional teams.
- Increased production goals for five business lines and reported revenue outcomes to department leadership, CIO, and CFO.
- Managed campaign optimization for multi-channel marketing and digital experience teams.
- Monitored data integration, resolved issues, and increased production goals by changing data sources for Business Intelligence tools.
MGM Resorts International
Product Manager Sr. BSA IT Product Portfolio
01.2016 - 03.2020
Job overview
- Managed complex technology projects in the hospitality industry, including automation for room booking and front desk virtualization.
- Transformed B2B marketing technology for large group campaigns and upgraded smart room control technologies.
- Led the implementation of digital menus and pay-at-table technology in the Food Beverage vertical.
- Engaged with business SMEs and Senior Executives to gather requirements and manage RFPs and RFIs.
Syntel, Inc.
Product Manager Senior Business Analyst
01.2014 - 12.2016
Job overview
- Completed multiple business transformation projects using hybrid and agile methodologies.
- Managed 24 7 software development and user testing with high-performance on offshore project teams.
- Led a massive data transformation and business systems automation project in Seattle, WA, improving data quality and automating workflows across several systems.
- Spearheaded software design sessions and managed Health Edge Software configurations for critical pathways and clinical assessments.
United Health Group (UHG)
Executive Consultant for Large Employer Groups
01.2013 - 12.2016
Job overview
- Designed and negotiated large group health benefit plans and executed knowledge base training sessions for groups with 500 or more employees.
- Worked with companies such as Toshiba International Corporation, US Airways, American Airlines, United Airlines, Zurich Insurance Group Ltd., and Citigroup Inc.
UCSF Stanford Brown Toland Physician Services
Finance Operations and Accounting Production Regional Director
01.2009 - 12.2012
Job overview
- Managed professional banking relationships while building solid teams in each department.
- Managed and executed a strategic business plan and overhauled standards, policies, and procedures to meet organizational goals.
- Maximized staff productivity by 58 , streamlined the month-end process, and implemented Co-Path and Optum claims software.
- Managed multiple check runs totaling 15 million per week and cash receipts amounting to 112.5 million daily.
- Optimized accounts payable and collections, controlled multimillion real-time banking debit and credit allocations, and improved fraud prevention strategies.
Planet Hollywood Resort Casino
Risk Management Worker s Compensation Director
01.2007 - 12.2009
Job overview
- Investigated injuries to determine claim compensability pursuant to Nevada Laws.
- Developed and interpreted data from employee interviews to resolve high injury rates.
- Decreased general liability and worker's compensation claim exposure by 77 .
Sun Plus Regional Healthcare Services
Northern Regional VP Executive Director
01.1998 - 12.2005
Job overview
- Delivered double-digit growth in net revenues and adjusted EBITDA.
- Managed multiple mergers and spearheaded infrastructure transformation.
- Implemented a 24 7 operational strategy that decreased claim denial percentage by 60 , optimized operational productivity by 100 , and increased productivity by 70 .
Education
University of California, San Francisco (UCSF)
Bachelors Degree from Business Administration
01.1970
University Overview
Skills
- Accounts Payable
- Accounting
- Agile Methodology
- Artificial Intelligence
- Amazon Web Services
- Asana
- JIRA
- Automation
- Microsoft Azure
- Business Marketing
- Banking Services
- Business Intelligence
- Biology
- Business Administration
- Business Planning
- Strategic Management
- Business Systems
- Change Management
- Technical Analysis
- Claim Processing
- Clinical Assessments
- Cloud Computing
- Regulatory Compliance
- Computer Security
- Data Integration
- Data Quality
- Enterprise Resource Planning
- Finance
- Property Management
- Financial Management
- Gap Analysis
- Leadership
- Health Care
- Hospitality
- Hospitality Industry
- Infrastructure Management
- Kiosks
- Knowledge Base
- Risk Aversion
- Managed Care
- Mass Communication
- Project Management
- MS-Project
- Oracle Applications
- Organization Development
- Presentations
- Product Management
- Resource Allocation
- Resource Management
- SalesforceCom
- SAP Applications
- Software Design
- Software Engineering
- Stakeholder Management
- Treasury
- Usability Testing
- User Stories
- Virtualization
- Workflows
- Enterprise Application Software
- Diagnostic Skills
- Success Driven
- Uipath
- Team-working
- Hardworking And Dedicated
- Project Scoping
- Foods
- Risk Management
- Servicenow
- Curiosity
Certification
PMP
- PMP - Project Management Professional
Languages
English
Social Networks - Linkedin
Social Networks - Linkedin
https://www.linkedin.com/in/susanbakercooPersonal Information
Personal Information
Availability: Work from Home/Remote, USTimeline
Senior Product Project Manager
Link Technology
02.2024 - 03.2025
Product Project Manager
MA Insurance Company
01.2023 - 12.2023
Product Manager Technical Analyst - Software Development
Quest Diagnostics Laboratory
03.2022 - 12.2022
Resource Management Consultant
The Gap, Inc.
01.2020 - 02.2022
Product Manager Sr. BSA IT Product Portfolio
MGM Resorts International
01.2016 - 03.2020
Product Manager Senior Business Analyst
Syntel, Inc.
01.2014 - 12.2016
Executive Consultant for Large Employer Groups
United Health Group (UHG)
01.2013 - 12.2016
Finance Operations and Accounting Production Regional Director
UCSF Stanford Brown Toland Physician Services
01.2009 - 12.2012
Risk Management Worker s Compensation Director
Planet Hollywood Resort Casino
01.2007 - 12.2009
Northern Regional VP Executive Director
Sun Plus Regional Healthcare Services
01.1998 - 12.2005
University of California, San Francisco (UCSF)
Bachelors Degree from Business Administration