Summary
Work History
Education
Skills
Timeline
Generic

Susan Baker

North Chili

Summary

Results-driven Parole Officer with expertise in motivational interviewing, crisis intervention, and individualized case management. Proven ability to enhance public safety and reduce recidivism through effective supervision and resource coordination.

Work History

Parole Officer

NYSDOCCS
Rochester, NY
08.2016 - 2025
  • Conducted regular assessments of parolee compliance with conditions and statutes.
  • Developed individualized supervision plans to support reintegration efforts.
  • Coordinated referrals for rehabilitation programs, employment resources, and mental health services.
  • Monitored parolee progress through case management software and documentation systems.
  • Facilitated communication between parolees, community resources, and legal representatives.
  • Implemented strategies to reduce recidivism through proactive engagement and support initiatives.
  • Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
  • Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
  • Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
  • Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
  • Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
  • Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
  • Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
  • Addressed any identified barriers to successful reentry by connecting clients with appropriate resources and support networks.
  • Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
  • Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
  • Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
  • Connected clients with appropriate social service providers based on individual needs assessments.
  • Served as a liaison between parolees and treatment providers to ensure adherence to program requirements.
  • Provided ongoing guidance and mentorship to parolees, contributing to their long-term success and reduced likelihood of recidivism.
  • Coordinated multi-agency meetings for complex cases involving mental health or substance abuse issues, ensuring a comprehensive approach to client support.
  • Assisted clients in finding employment opportunities and housing options upon release, fostering self-sufficiency and economic stability.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Arranged substance abuse rehabilitation for offenders.

Correction Counelor/Offender Rehabilitation Coordinator

NYSDOCCS
Attica, NY
08.2006 - 2016
  • Developed individualized rehabilitation plans to support offender reintegration into society.
  • Coordinated group therapy sessions, enhancing communication and social skills among participants.
  • Monitored and evaluated program effectiveness, ensuring alignment with rehabilitation goals.
  • Collaborated with multidisciplinary teams to address offender needs and improve service delivery.
  • Organized workshops on life skills development for offenders, equipping them with essential tools for success postrelease.
  • Established clear boundaries and expectations within the rehabilitative process.
  • Developed individualized case plans for each offender, promoting accountability and responsibility.
  • Maintained thorough documentation of offender progress, ensuring accurate reporting and data analysis.
  • Facilitated group therapy sessions, fostering a supportive environment for personal growth and change.
  • Managed caseloads efficiently, ensuring timely completion of required tasks and optimal service delivery to clients.
  • Provided crisis intervention services when needed, addressing immediate issues and preventing further escalation.
  • Created a safe environment that encouraged open communication between the offender and the coordinator.
  • Enhanced offender rehabilitation by developing and implementing comprehensive treatment plans.
  • Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
  • Maintained database systems to track and analyze operational data.

Education

Master of Science - Administration of Justice And Security

Univeristy of Phoenix
Phoenix, AZ
04-2007

Skills

  • Professional boundaries
  • Motivational interviewing
  • De-escalation techniques
  • Courtroom testimony

Timeline

Parole Officer

NYSDOCCS
08.2016 - 2025

Correction Counelor/Offender Rehabilitation Coordinator

NYSDOCCS
08.2006 - 2016

Master of Science - Administration of Justice And Security

Univeristy of Phoenix