Susan Ballard

• Texas Certified Mathematics Teacher
• Assessed and submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
• Provided meaningful math instruction to improve math skills of children.

• Maintained lesson flexibility to adapt to student progress and information retention.
• Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.

As the Senior Analyst, Transportation Management Systems (TMS), I troubleshooted problems, implemented solutions, and monitored the effectiveness of the systems that keep operations running smoothly.

• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Generated documentation, manifest and information required for customer shipments.

• Provided statistical analysis of how proposals would impact profitability and competitiveness.
• Planned and designed investment models and shared numerical data and analysis to members of company.
• Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
• Evaluated adequacy and competitiveness of current pricing models for personal insurance products.
• Prepared presentations and reports outlining findings and recommendations.
• Collaborated with programmers, underwriters and senior management to help companies develop plans for new lines of business and improvements to existing business.
• Developed and maintained financial analyses, reports and calculations.

• Planned and designed investment models and shared numerical data and analysis to members of company.
• Provided statistical analysis of how proposals would impact profitability and competitiveness.
• Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
• Evaluated adequacy and competitiveness of current pricing models for personal insurance products.

• Interpreted management directives to define and document administrative staff processes.
• Coached employees through day-to-day work and complex problems.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.