Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Susan Barcenas

Glendale,Az

Summary

Organized and dedicated Medical Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

1
1
Certification

Work History

Medical Receptionist

MYDRNOW
01 2024 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained current and accurate medical records for patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Lash Stylist

Amazing Lash Studio
04 2022 - 09 2023
  • Implemented proper sanitation procedures for tools and workstations, ensuring a clean and safe environment for clients.
  • Developed strong rapport with clients through active listening skills, fostering trust in my expertise as a Lash Stylist.
  • Managed appointment bookings with accuracy, ensuring clients were scheduled at their preferred times and avoiding overbooking conflicts.
  • Collaborated with team members to develop new techniques and stay current on industry trends, elevating salon offerings.
  • Conducted thorough consultations to determine appropriate lash styles that complemented clients'' facial features and personal styles.
  • Kept inventory well-stocked, ordering supplies as needed to ensure availability for all scheduled appointments.
  • Educated clients on lash care best practices, resulting in fewer complications and improved overall lash health.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain positive relationships with clients.
  • Mentored junior stylists, sharing knowledge of techniques and best practices to enhance their skillsets and improve overall salon performance.
  • Delivered consistent, high-quality results by keeping up-to-date on industry advancements and regularly practicing various techniques.
  • Maintained detailed records of client preferences, enabling personalized experiences during return visits.
  • Increased revenue through effective customer service and inventory management.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items..
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Created unique looks matching individual client preferences and budgets.
  • Followed strict safety standards to protect clients from injury or infection.

Cashier

Popo's Fiesta Del Sol
11 2017 - 01 2021
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy and checked checks and cash for fraud
  • Answered questions about restaurant policies and addressed customer concerns of menu
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Metro Tech High School
1900 W Thomas Rd, Phoenix, AZ 85015
05.2020

Skills

  • Typing 40-50 wpm
  • Appointment Scheduling
  • Reminder calls
  • Payment collection
  • Decision-Making
  • Good Telephone Etiquette
  • Data Entry
  • Planning and Coordination
  • Team building
  • Organization and Time Management
  • Training and Development
  • Dependable and Responsible
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication

Languages

Spanish
Native or Bilingual

Certification

  • Licensed Cosmetologist

1600 hours completed in Salon

Passed State board clinical test and practical exam


Timeline

Medical Receptionist

MYDRNOW
01 2024 - Current

Lash Stylist

Amazing Lash Studio
04 2022 - 09 2023

Cashier

Popo's Fiesta Del Sol
11 2017 - 01 2021

High School Diploma -

Metro Tech High School

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Susan Barcenas