Susan Barcenas
Glendale,Az
Summary
Organized and dedicated Medical Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
Certification
Work History
Medical Receptionist
MYDRNOW
7448 W Glendale Ave C140, Glendale, AZ 85303
01 2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Lash Stylist
Amazing Lash Studio
742 E Glendale Ave Suite 150, Phoenix, AZ 85020
04 2022 - 09 2023
- Implemented proper sanitation procedures for tools and workstations, ensuring a clean and safe environment for clients.
- Developed strong rapport with clients through active listening skills, fostering trust in my expertise as a Lash Stylist.
- Managed appointment bookings with accuracy, ensuring clients were scheduled at their preferred times and avoiding overbooking conflicts.
- Collaborated with team members to develop new techniques and stay current on industry trends, elevating salon offerings.
- Conducted thorough consultations to determine appropriate lash styles that complemented clients'' facial features and personal styles.
- Kept inventory well-stocked, ordering supplies as needed to ensure availability for all scheduled appointments.
- Educated clients on lash care best practices, resulting in fewer complications and improved overall lash health.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain positive relationships with clients.
- Mentored junior stylists, sharing knowledge of techniques and best practices to enhance their skillsets and improve overall salon performance.
- Delivered consistent, high-quality results by keeping up-to-date on industry advancements and regularly practicing various techniques.
- Maintained detailed records of client preferences, enabling personalized experiences during return visits.
- Increased revenue through effective customer service and inventory management.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items..
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Created unique looks matching individual client preferences and budgets.
- Followed strict safety standards to protect clients from injury or infection.
Cashier
Popo's Fiesta Del Sol
17037 N 59th Ave, Glendale, AZ 85308
11 2017 - 01 2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy and checked checks and cash for fraud
- Answered questions about restaurant policies and addressed customer concerns of menu
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Metro Tech High School
1900 W Thomas Rd, Phoenix, AZ 8501505.2020
Skills
- Typing 40-50 wpm
- Appointment Scheduling
- Reminder calls
- Payment collection
- Decision-Making
- Good Telephone Etiquette
- Data Entry
- Planning and Coordination
- Team building
- Organization and Time Management
- Training and Development
- Dependable and Responsible
- Active Listening
- Multitasking Abilities
- Excellent Communication
Languages
Spanish
Native or Bilingual
Certification
- Licensed Cosmetologist
1600 hours completed in Salon
Passed State board clinical test and practical exam
Timeline
Medical Receptionist
MYDRNOW
01 2024 - Current
Lash Stylist
Amazing Lash Studio
04 2022 - 09 2023
Cashier
Popo's Fiesta Del Sol
11 2017 - 01 2021
High School Diploma -
Metro Tech High School