Susan Barham
Warsaw,NC
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
32
32
years of professional experience
Work History
Mail Carrier
Untied States Postal Service
Warsaw, NC
12.2024 - 02.2025
- Reported any damaged or missing mail items to supervisor immediately.
- Provided friendly customer service at all times while delivering mail.
- Delivered packages and letters to residential customers.
- Maintained records of all deliveries made during the day.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Assisted other carriers with their routes as needed during peak periods.
- Provided assistance in sorting large volumes of mail at post office facility.
- Scanned packages for delivery tracking.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Verified accuracy of addresses before delivering packages.
Assistant Manager
Warsaw ABC
Warsaw, NC
12.2023 - 11.2024
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Communicated with stockholders or other investors to provide information or raise capital.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained accurate records of sales transactions using point-of-sale systems.
Dry Cleaners /Business Owner
Smith Dry Cleaners
Warsaw, NC
07.2019 - 11.2023
- Resolved issues quickly through meticulous research and quick decision-making.
- Conducted market research to identify new opportunities for growth.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Set pricing structures according to market analytics and emerging trends.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed, trained and supervised employees.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Monitored cash flow to ensure proper budgeting of resources.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Catering Assistant
Ezzell Catering
Warsaw, NC
10.2021 - 09.2023
- Assisted in setting up and breaking down catering events.
- Distributed food to waiters and waitresses to serve customers.
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Observed food safety and sanitation protocols to reduce germ spread.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Ensured compliance with food safety regulations and standards.
- Cleaned and sanitized utensils, dishes or silverware.
- Supported chefs in preparing meals for large groups efficiently and on time.
- Assisted in setting up and breaking down event spaces to meet client specifications.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
Landscaping /Small Business Owner
The Lawn Riders
Warsaw, NC
04.2010 - 09.2022
- Identified new technologies that could be used to improve efficiency and productivity.
- Streamlined operational processes to increase efficiency and reduce costs.
- Recruited, trained, and supervised staff, fostering a productive and positive work environment.
- Led marketing efforts to enhance brand visibility and customer engagement through various channels.
- Developed business plans and strategies to grow small business.
Collections Agent
Browns Service Center
Kenansville, NC
11.2006 - 05.2010
- Answered customer questions regarding account discrepancies or problems.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Processed payments over phone and set up recurring drafts.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Updated account status records and collection efforts.
- Developed collection methods to achieve or exceed company financial goals.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Accepted and processed customer payments and applied toward account balances.
Assistant Manager
Magnolia Restaurant
Magnolia, NC
11.1992 - 06.2003
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Arts - Cosmetology
James Sprunt Community College
Kenansville, NC05-2005
Skills
- Vehicle loading
- Street orientation
- Documentation & recordkeeping
- Weather tolerance
- Route management
- Route navigation
- Package handling
- Load management
- Mail sorting
- Scan parcels
- Sorting mail
- Parcel delivery
- Kitchen oversight
- Full service restaurant background
- Menu pricing
- Passion for customer satisfaction
- Table management
- Food plating and presentation
- Trained in performance and wage reviews
- Staff scheduling
- Shift management
- Team management
- Employee schedule management
- Take-out service
- Complaint resolution
References
References available upon request.
Timeline
Mail Carrier
Untied States Postal Service
12.2024 - 02.2025
Assistant Manager
Warsaw ABC
12.2023 - 11.2024
Catering Assistant
Ezzell Catering
10.2021 - 09.2023
Dry Cleaners /Business Owner
Smith Dry Cleaners
07.2019 - 11.2023
Landscaping /Small Business Owner
The Lawn Riders
04.2010 - 09.2022
Collections Agent
Browns Service Center
11.2006 - 05.2010
Assistant Manager
Magnolia Restaurant
11.1992 - 06.2003
Associate of Arts - Cosmetology
James Sprunt Community College
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