Susan Barnett
WALNUT GROVE,MO
Summary
Dedicated professional with over 16 years of experience in customer support and sales assistance. Expertise in time management and enhancing service processes, resulting in improved customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Customer Support Specialist
KeHE Distributors
Saint Augustine, Florida
2010 - 07.2026
- Delivered prompt support to customers and Outside Sales Account Managers via phone and email inquiries.
- Resolved customer complaints about product quality and service issues, ensuring satisfactory outcomes.
- Provided knowledgeable service for routine inquiries and complaints.
- Accurately recorded all customer interactions in database system.
- Compiled daily reports on customer support requests to track trends and identify areas for improvement.
- Assisted in developing training materials for cross-training within teams.
- Collaborated in team meetings to develop and implement strategies for enhancing customer experience.
Customer Service Representative
Tree of Life
Saint Augustine, FL
2006 - 2010
- Processed order entries to fulfill customer requests promptly and accurately.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained comprehensive records of customer interactions and transactions to enhance service quality.
- Prepared items for shipment, including catalogs, shelf tags, recall letters, and other correspondence.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Receptionist
Tree of Life
Saint Augustine, Florida
2004 - 2005
- Greeted visitors and assisted them with inquiries to create a welcoming environment.
- Answered incoming calls, recorded messages, and directed calls to relevant departments to ensure effective communication.
- Updated daily log book with information about visitors entering the premises.
- Maintained cleanliness and organization of the reception area consistently.
- Provided administrative support to staff by preparing correspondence, organizing files, and managing document scanning and copying.
Cashier
Albertsons
Lake Worth, Texas
1997 - 1999
- Operated cash register and processed customer transactions efficiently.
- Processed cash, credit, and check payments with accuracy, ensuring smooth transaction flow during shifts.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Guided customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of the checkout area consistently.
- Supported team operations by assisting with diverse tasks to maintain efficiency and service quality.
Outside Sales Assistant/Coordinator
Allegiance Brokerage
Charlotte, NC
1991 - 1993
- Conducted competitive price analysis across multiple stores to identify ideal locations for new establishments, guiding strategic placement.
- Maintained and shipped supplies for new store openings, ensuring operational readiness.
- Engaged with customers upon arrival, enhancing their shopping experience. at grand openings, fostering a welcoming atmosphere.
- Assisted with stocking shelves in new stores for grand openings, enhancing presentation.
- Supported sales representatives by maintaining shelf space through effective product rotation and planogram resets.
- Performed regular date-checking in the warehouse to ensure accurate inventory management.
Education
High School Diploma -
White Bear Lake Senior High
White Bear Lake, MNSkills
- Customer relationship management
- Service ticket management
- Administrative support
- Sales support
- Multitasking and organization
- Time management
- Attention to detail
Timeline
Customer Support Specialist
KeHE Distributors
2010 - 07.2026
Customer Service Representative
Tree of Life
2006 - 2010
Receptionist
Tree of Life
2004 - 2005
Cashier
Albertsons
1997 - 1999
Outside Sales Assistant/Coordinator
Allegiance Brokerage
1991 - 1993
High School Diploma -
White Bear Lake Senior High