Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUSAN BARROWS

Phoenix,AZ

Summary

Dedicated Senior QA Manager with over 10 years of experience in software quality assurance. Proven track record in leading teams, implementing test automation frameworks, and managing verification and validation activities for product releases. Skilled in mentoring and growing technical talent, as well as collaborating with cross-functional teams to achieve business priorities. An inquisitive self-starter with a keen eye for detail and a commitment to excellence.

Overview

19
19
years of professional experience

Work History

Senior QA Manager

Acuity Brands
01.2021 - 08.2023
  • Effectively built and managed a team of 11 QA engineers, fostering a culture of collaboration and excellence
  • Led the test automation implementation defining the technical vision for test tool development and automation strategies using both Artillery.io and Playwright improving testing efficiency and accuracy
  • Provided leadership and support to team members in the development and improvement of procedures, policies, processes, systems, and technology requirements
  • Mentored and nurtured technical talent within the discipline/function, promoting professional growth and development
  • Led and supported complex product testing efforts, collaborating with cross-functional teams and influencing various technical areas of expertise
  • Maintained accountability for delivering high-quality results with passion, energy, and a strong drive to meet business priorities
  • Established and monitored team metrics to measure quality and operational excellence, implementing regular assessment and improvement processes.

QA/BA ANALYST

11.2019 - 04.2021
  • Contributed to the testing and maintenance of various software products, identifying defects and ensuring adherence to quality standards
  • Collaborated with cross-functional teams to define testing strategies, identify test scenarios, and execute test cases
  • Identified and reported defects, triaged issues, and provided feedback to development teams to improve software quality and stability
  • Conducted data analysis and verification to validate software functionality and performance.

QA/BA ANALYST

12.2018 - 11.2019
  • Articulated and executed Quality Improvement process changes to drive the resolution of issues
  • Conducted user acceptance testing with end-users to ensure implemented solutions met project requirement specifications
  • Conducted Regression and UAT testing for a new Open Enrollment application
  • Coordinated and tested with other AGILE QA to execute complex test scripts and test cases.

QA ENGINEER

IPRO TECH
05.2018 - 10.2018
  • Designed and developed quality testing procedures, updated and modified existing tests as necessary
  • Collaborated with the QA team and other departments to achieve project goals
  • Performed moderately complex functional, application, regression, performance, and integration testing
  • Provided metrics and results from all testing efforts that supported business decisions related to software quality.

LEAD QA ENGINEER

CHARLES SCHWAB
08.2016 - 04.2018
  • Collaborated with cross-functional teams to ensure quality standards are met and exceeded for software products
  • Reviewed user stories to ensure technical accuracy, compliance, and completeness to mitigate risks
  • Created and maintained comprehensive test plans to capture test strategies, approaches, test cases and test scripts
  • Maintained overall scheduling of testing activity, while also designing, monitoring, and analyzing QA metrics, including defect, defect counts, test results, and test status
  • Coordinated with the product development teams to monitor and track defects resolution
  • Worked with the product development team to drive improvements in code quality via manual and automated testing.

LEAD QA ENGINEER

AMERICAN EXPRESS
07.2015 - 08.2016
  • Led the creation of a selenium automated framework solution for regression testing on common changes for email communication
  • Eliminated manual intervention and saved more than $10k
  • Facilitated SIT and UAT by Leading a team of testers and BA during SIT and UAT testing cycles for multiple applications supported by GCS
  • Handled test case and defect creation, and generated exit test reporting for project sign-off
  • Developed and implemented documentation standards to retain testing artifacts and establish software quality best practices in the team SharePoint site.

QA LEAD

GENERAL MOTORS
07.2013 - 07.2015
  • Conducted extensive QA testing during the in-sourcing phase of the supply chain applications from the vendors
  • Mentored new employees and existing employees on software testing tools and best practices
  • Engaged stakeholders on daily defect triage calls to expedite defect resolution
  • Increased batch processing efficiency as part of the GMCC uplift, resulting in a 36% improvement in processing hours and a $4.1 M ADBB, as well as a reduction in IT operations effort.

SENIOR QA ENGINEER

APOLLO GROUP
06.2004 - 07.2013
  • Verified the implementation of access and identity management solutions using Active Directory, SQL/Oracle databases, PowerShell, and Windows Workflow Foundation
  • Developed a data-driven Automation Framework to increase speed and efficiency in regression testing
  • Expedited validation and verification during project execution using various QA testing tools
  • Led UAT with business stakeholders during each new release of internal IAM software, effectively communicating test statuses through a test dashboard
  • Presented the benefits of true test automation for increasing quality, cost-saving, and improving efficiencies.

Education

M.S. - INFORMATION TECHNOLOGY

UNIVERSITY OF PHOENIX

B.S. - INFORMATION TECHNOLOGY

DEVRY TECHNICAL INSTITUTE

B.S. - GERMAN

URSINUS COLLEGE

Skills

  • SDET Team Leadership
  • Quality Assurance Strategy
  • JIRA and Azure DevOps
  • Agile/Scrum Methodology
  • Test planning and execution
  • Bug Tracking and Reporting
  • KPI and metrics reporting
  • Process improvement and innovation
  • Collaboration and Communication

Timeline

Senior QA Manager

Acuity Brands
01.2021 - 08.2023

QA/BA ANALYST

11.2019 - 04.2021

QA/BA ANALYST

12.2018 - 11.2019

QA ENGINEER

IPRO TECH
05.2018 - 10.2018

LEAD QA ENGINEER

CHARLES SCHWAB
08.2016 - 04.2018

LEAD QA ENGINEER

AMERICAN EXPRESS
07.2015 - 08.2016

QA LEAD

GENERAL MOTORS
07.2013 - 07.2015

SENIOR QA ENGINEER

APOLLO GROUP
06.2004 - 07.2013

M.S. - INFORMATION TECHNOLOGY

UNIVERSITY OF PHOENIX

B.S. - INFORMATION TECHNOLOGY

DEVRY TECHNICAL INSTITUTE

B.S. - GERMAN

URSINUS COLLEGE

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