Susan Bartlett
Customer Support Specialist
FORT WAYNE,Indiana
Summary
I have worked for Essex/Essex Brownell for 42 years. I started at 19 years old in Pricing and Contracting. My next position took me to the Accounting department for approximately 2 years. The next position was in the sales department as an ISR where I stayed for just over 30 years.
The last 10 years I served in the customer support department working with ISR's, vendors, account payable department and receiving doc learning to process/mail all invoices.
I have totally enjoyed all the years, service and the wonderful people with this company and look forward to the future.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Essex Brownell
FORT WAYNE, United States
05.2012 - Current
- Helped large volume of customers and coworkers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
Customer Support Specialist
Essex Brownell
Fort Wayne, IN
1980 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Norwell High School
Ossian, IN05.1979
Skills
- Microsoft Windows
- Customer Service Excellence
- Data Entry QAD
- Resolving Problems and Incidents
- Order Processing
- Shipment Tracking and Documentation
Timeline
Customer Support Specialist
Essex Brownell
05.2012 - Current
Customer Support Specialist
Essex Brownell
1980 - Current
High School Diploma -
Norwell High School
Similar Profiles
Dennis J. ZepkaDennis J. Zepka
Senior Regional Outside Sales Representative at Essex BrownellSenior Regional Outside Sales Representative at Essex Brownell
SARAH DOLLSARAH DOLL
After-School Elementary Staff at Brownell Talbot Preparatory SchoolAfter-School Elementary Staff at Brownell Talbot Preparatory School
Shermetrius BushShermetrius Bush
School Office Clerk at Chicago Public Schools, Brownell ElementarySchool Office Clerk at Chicago Public Schools, Brownell Elementary
Rashita FuquaRashita Fuqua
Medical Assistant at Parkview HospitalMedical Assistant at Parkview Hospital
Emily WaltersEmily Walters
Big Sister at Big Brothers Big Sisters of AmericaBig Sister at Big Brothers Big Sisters of America