Susan Bellinger
Waddell,AZ
Summary
Accomplished leader with a proven track record at United Parcel Service, UPS, enhancing team productivity by over 30% through strategic planning and operations management. Skilled in training and mentoring, adept at solving complex problems, and committed to driving business success. Expert in policy enforcement and data analytics, ensuring compliance and informed decision-making. Determined Safety Manager experienced in developing risk analysis and key metrics. Offering 3 year career implementing training programs, identifying hazards and reducing overall accidents at job sites.
Overview
12
12
years of professional experience
Work History
FullTime Supervisor
United Parcel Service, UPS
08.2019 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitor workflow to improve employee time management and increase productivity.
- Maintain compliance with company policies, objectives, and communication goals.
- Evaluate employee performance and coached and trained to improve weak areas.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentor newly hired employees on operating equipment and safety and developed training manual to use for reference.
Personal Bank Assistant/ Teller
Credit Union West
03.2018 - 09.2019
- Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
- Engaged customers through informative conversations about potential opportunities for financial growth offered by the bank''s services.
- Assisted bankers with ongoing file maintenance, past due reports or notices, insurance management, compliance exceptions and customer contact.
- Contributed to the successful launch of innovative banking products designed to meet diverse customer needs.
- Managed banking relationships and assisted clients by presenting ideal products and services.
- Adhered to policies, procedures and regulatory banking requirements.
- Actively participated in staff training programs, continuously improving product knowledge and skills relevant to the role.
Retention Customer Service Manager
Service Master Corp Office
03.2012 - 03.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Bachelors - Business Administration
University of Phoenix
Phoenix, AZSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Policy Enforcement
- Business Administration
- Data Analytics
Timeline
FullTime Supervisor
United Parcel Service, UPS
08.2019 - Current
Personal Bank Assistant/ Teller
Credit Union West
03.2018 - 09.2019
Retention Customer Service Manager
Service Master Corp Office
03.2012 - 03.2018
Bachelors - Business Administration
University of Phoenix