Susan Benatti
Glassboro,NJ
Summary
To acquire a challenging position at a growth oriented company which will allow me to both further utilize my skills and acquire new abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Breakfast Server
Dock Mike's Pancake House
07.2018 - 03.2025
- I've worked in the hospitality industry for the past seven years
- It has taught me a great deal about people and how to deal with them in the best of situations and sometimes the worst but to handle it with Grace
Technical Support Representative
Allstate Insurance
10.2016 - 06.2017
- Handle incoming calls from Insurance Agents whom are experiencing technical difficulties
- My current role is to assist with but not limited to
- Remote in to their computer and diagnose what is causing the errors they are getting
- I then fix the issue and make sure all their programs are up to date and running smoothly
- I reset passwords unlock accounts, and unlock transactions in our Policy writing portal
- I am also responsible in assisting them discover on their quote many different issues, such as:
- Why a client did not receive a discount the agent believes the client deserves
- Helping with running data reports when the agent isn't able to due to agent error or computer error
- Investigating why there was a premium increase
- Assist on endorsements
- Register new users to our security hub necessary to access Allstate
- Walk Agents through the installation of Allstate programs Outlook anywhere on their desktops, laptop and smart phone
Customer Service Representative
Copart
01.2015 - 03.2016
- Provide excellent customer services
- Ensure that the heavy call volume is managed in an efficient manner
- Processing of payments
- Dispatch up to 130 vehicle pick-ups daily
- Ensure that vehicle titles are issued in accordance with company criteria
- Coordinate work overflow between yard and office operations
- Motivate the staff to ensure all quality assurance guidelines are followed in every customer based experience
Administrative Assistant (Contract Assignment)
SunTrust Bank Mortgage
04.2013 - 07.2013
- Planned and executed a full range of office support including marketing and compliance
- Served as the first point of contact for visitors, provided procedural advice and information regarding their needs
- Composed and edited correspondence, assisted with large scale mailings and associated projects
- Made recommendations to management to improve administrative activities to ensure the optimal effectiveness of the organization
- Sales support for the top producers
Personal Banker
Wells Fargo Bank
08.2012 - 10.2012
- Responsible for obtaining new customers
- Educated customers in the products available based on their needs and opened accounts
- Performed maintenance of accounts including balancing out credits and debits plus interest
- Called customers to offer various products offered by the bank
- Opened business deposit accounts, personal deposit accounts and offered mortgages, credit cards and personal loans
Claims Specialist Call Center
Wells Fargo Bank
01.2010 - 08.2012
- Handled 80+ inbound calls daily from customers experiencing errors on their bank cards, credit cards and deposit accounts
- Investigated merchant errors and fraud inquiries by requesting photos of signature receipts for comparisons and refund/adjust any fees the customer may have incurred due to the error or fraud
- Recognized and awarded for consistent 100% Quality Assurance
- Always kept call handle time under the expected average handle time per call
- Headed up many group and organizational tasks for employee recognition in a leadership role
Licensed Realtor
Berkshire Hathaway Fox and Roach
02.2001 - 10.2006
Skills
- Sales Support
- Banking
- Debits & Credits
- Phone Etiquette
Certification
- Driver's License
- Real Estate License, 09/01/91, 07/31/05
Additional Information
Excellent verbal and communications skills., Professional interpersonal skills, phone manners and office etiquette., Proficient at Windows operating systems and Microsoft Office., Strong analytical and organizational skills.
Timeline
Breakfast Server
Dock Mike's Pancake House
07.2018 - 03.2025
Technical Support Representative
Allstate Insurance
10.2016 - 06.2017
Customer Service Representative
Copart
01.2015 - 03.2016
Administrative Assistant (Contract Assignment)
SunTrust Bank Mortgage
04.2013 - 07.2013
Personal Banker
Wells Fargo Bank
08.2012 - 10.2012
Claims Specialist Call Center
Wells Fargo Bank
01.2010 - 08.2012
Licensed Realtor
Berkshire Hathaway Fox and Roach
02.2001 - 10.2006
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