Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Extracurricular Activities
Usvisa
Passport
Languages
Timeline
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Susan Benavides Loria

San José,Costa Rica

Summary

Result-driven engineer with strong technical expertise, committed to delivering high-quality outcomes through meticulous attention to detail and structured systems. Proven ability to lead and empower teams to surpass goals while maintaining exceptional standards. Skilled in technical writing and adept at planning and executing projects for optimal efficiency. Seeking opportunities to develop as a project manager.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Technical Writer

Smartsheet
San Jose, Alajuela
07.2023 - Current
  • Developed comprehensive help articles for customers to help them use Smartsheet.
  • Created guides and keep them updated with new software releases.
  • Edited existing content to ensure accuracy and readability of technical documents.
  • Collaborated with managers, engineers, and other stakeholders to gather information about products and services.
  • Compiled data from multiple sources into one unified document.
  • Developed SOP for the content ticket process.

TECHNICAL WRITER ENGINEER

Moog Medical Devices
Alajuela, Costa Rica
07.2021 - 07.2023
  • Leading meetings with stakeholders to define requirements and specifications to be met by new software and/or machines, according to the project.
  • Writing validation documents for new software and machine projects.
  • Writing and reviewing software documentation.
  • Standardization of Label Changes, creation of a procedure, and leader of Label Change projects.
  • Review and approval of label artwork.
  • Calculation of automation project savings.

MAINTENANCE ENGINEER

Sogo Amarillo S.A.
San José, Costa Rica
03.2021 - 07.2021
  • Management of the preventive and corrective maintenance tasks of all the machines in the company: plastic injection machines, pelletizer, chillers and more
  • Management of the preventive and corrective maintenance tasks of the building
  • Development of a preventive maintenance routine for the main manufacturing machines and their auxiliary equipment
  • Technical support in different projects, including: Acquisition of new molds and/or machines, Improvements in the manufacturing plant, and others.

INTERN

Baxter International Inc.
Cartago, Costa Rica
08.2020 - 01.2021
  • Diagnosis of the current state of the conveyors in the eBeam sterilization system
  • Design of the new control system of the conveyors, based on a modernization of the actual one
  • Review of the maintenance expenses
  • Research and testing of new methods to replace photoelectric sensors inside the sterilization area, to reduce the maintenance cost.

STEAM LEARNING DESIGNER

WR Learning
San José, Costa Rica
08.2019 - 05.2020
  • Design of the robotics course program with Wedo 2.0 and Lego ev3 Mindstorms, for kids between 7 and 13 years old
  • Design of the programming course program for Scratch 3.0
  • Supervision of the design and development of a robot for academic purposes
  • This robot had to be programmable for different tasks, with the same hardware, in an easy programming language for kids to learn.

Education

Yellow Belt - Six Sigma

FundaTEC
Costa Rica
09-2022

LICENTIATE DEGREE IN MECHATRONICS ENGINEERING -

Costa Rica Institute of Technology (ITCR)
12.2021

ADVANCED ENGLISH -

Costa Rican Institute of Languages

Skills

  • Python
  • C
  • TIA Portal
  • AutoCAD
  • Inventor Professional
  • Solidworks
  • LaTeX
  • Microsoft Office
  • NI Multisim
  • MATLAB
  • Scilab
  • Minitab
  • FluidSIM Pneumatics
  • English
  • Spanish
  • Editing and proofreading
  • Documentation Management
  • Content Development
  • Version control
  • Web Content Management
  • Proposal Writing
  • Content optimization

Certification

  • Test of English as a Foreign Language (TOEFL), Educational Testing Service TOEFL iBT, 2020, 101
  • IETLS Academic, Candidate 001075, Overall 7.0. 2023

Personal Information

  • Title: MECHATRONICS ENGINEER
  • Driving License: True

Extracurricular Activities

Global Village, INTENSIVE ENGLISH COURSE: GV7 PRE ADVANCED LEVEL, San José, Costa Rica AIESEC 

German University of Cairo, VOLUNTEER. SOCIAL MEDIA MANAGER OF THE PROJECT: BACKPACKEGYPT, Cairo, Egypt, 01/01/16, 

 Santo Tomas University, EXCHANGE STUDENT. COURSES: ECONOMICS FOR ENGINEERS, MATERIALS RESISTANCE, THERMOFLUIDS AND NUMERICAL METHODS FOR ENGINEERS, Santander, Colombia, 07/01/17, 12/01/17

Usvisa

True

Passport

True

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Associate Technical Writer

Smartsheet
07.2023 - Current

TECHNICAL WRITER ENGINEER

Moog Medical Devices
07.2021 - 07.2023

MAINTENANCE ENGINEER

Sogo Amarillo S.A.
03.2021 - 07.2021

INTERN

Baxter International Inc.
08.2020 - 01.2021

STEAM LEARNING DESIGNER

WR Learning
08.2019 - 05.2020

Yellow Belt - Six Sigma

FundaTEC

LICENTIATE DEGREE IN MECHATRONICS ENGINEERING -

Costa Rica Institute of Technology (ITCR)

ADVANCED ENGLISH -

Costa Rican Institute of Languages

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Susan Benavides Loria