Susan Bengtsson
Story,WY
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings, harmful, and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
05.2021 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Manage Sheridan Tactical Response Plan Program.
- Perform searches which include physical interactions with passengers; pat-downs and search of property.
- Dual Officer; PSS
Lead Court Monitor/Judicial Specialist
State Of New Mexico
05.2017 - 11.2020
- Prepared correspondence, bench warrants and court orders for District Court Judge, Sarah Weaver.
- Prepare courtroom for in-person and telephonic hearings and trials.
- Recorded court proceedings using FTR (For the Record) device and prepared accurate minutes for the court hearings and trials.
- Prepared documents for mailings and make notes in cases.
- Examined legal documents and assured adherence to laws and court procedures.
- Receive and submit payments for fees and fines accurately tracking amounts, issuing receipts and updating computer systems.
- Wrote error free and professional correspondence on behalf of the Court System.
- Tracked exhibits admitted during court hearings and updated documentation.
- Answered faced-to-face and telephonic requests for information regarding warrants, hearings, citations, and other court documents or procedures.
- Updated and maintained the court calender.
- Responded to inquiries about court procedures and resolved scheduling conflicts with attorneys and other courts.
- Provided excellent customer service and attention to customers when face-to-face or through phone conversations.
- Demonstrate self-reliance by meeting and exceeding workflow needs.
- Responsible for using the case management system to open, docket and close cases based on judgment details.
- Provided customer service information with a high volume of Pro-Se litigants by providing general procedural information without giving legal advice.
- Managed and organized the monthly Pro-Se clinic with attorneys and litigants who needed legal advice but could not afford the retainer of legal counsel.
- Acted as a liaison between judges, attorneys, and court staff to ensure seamless communication and coordination in the courtroom.
- Maintained confidentiality and upheld ethical standards while handling sensitive information related to court cases.
- Managed complex caseloads effectively, balancing multiple priorities while adhering to strict deadlines.
Paralegal/Risk Manager/Public Information Officer
Moffat County Colorado
06.2009 - 10.2016
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Managed and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Contacted witnesses to testify under oath at court hearings.
- Identified opportunities for process improvement and cost reduction through insightful analysis of current risk management practices.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Collaborated with internal departments to create consistent messaging across all platforms.
- Managed and maintained all CORA (Colorado Open Records Act) requests. Facilitated and routed all requests to the appropriate department and created a timeline for compliance.
Paralegal/Office Manager
Ron Smith, Esq.
08.2007 - 06.2009
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conducted detailed client intakes and entered information into company database.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Prepared and managed monthly and quarterly payments to the IRS for my hourly salary.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Contacted witnesses to testify under oath at court hearings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Paralegal
Sharp, Steinke, Sherman & Engle
10.2005 - 08.2007
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Managed the law library at the firm and updated all legal research documents monthly.
Paralegal/Office Manager
Sandra Gardner, PC
03.2002 - 10.2005
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
Certificate of Paralegal Studies - Paralegal Studies
Colorado Northwestern Community College
Craig, CO05.2004
Associate of Arts - Commercial Art And Design
Milwaukee Area Technical College
Milwaukee, WI01.1984
Skills
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
- Security Equipment Operation
- Security Screening Expertise
- Behavioral observations
- Explosives detection
- Passenger communication
- Pat-down procedures
- Emergency Preparedness
- Threat Assessment
- Baggage inspections
Timeline
Transportation Security Officer
Department Of Homeland Security
05.2021 - Current
Lead Court Monitor/Judicial Specialist
State Of New Mexico
05.2017 - 11.2020
Paralegal/Risk Manager/Public Information Officer
Moffat County Colorado
06.2009 - 10.2016
Paralegal/Office Manager
Ron Smith, Esq.
08.2007 - 06.2009
Paralegal
Sharp, Steinke, Sherman & Engle
10.2005 - 08.2007
Paralegal/Office Manager
Sandra Gardner, PC
03.2002 - 10.2005
Certificate of Paralegal Studies - Paralegal Studies
Colorado Northwestern Community College
Associate of Arts - Commercial Art And Design
Milwaukee Area Technical College
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