Susan Benincasa
Treasure Island,FL
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Founder
Alice's Beach Bungalows
10.2014 - Current
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Aligned operational objectives with long-term goals to ensure sustainable success throughout various stages of startup growth.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created succession plans to provide continuity of operations during leadership transitions.
Senior Technology Account Executive
Staples Technology Solutions
05.2013 - 10.2014
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, leading to heightened brand visibility and increased revenue.
- Proactively engaged in networking opportunities at industry events and trade shows, successfully promoting the company's brand and expanding its market presence.
Enterprise Account Manager
Recall Total Information Management
11.2005 - 11.2012
- Sustained outstanding performance by continuously surpassing revenue goals, achieving a minimum of 125% annual revenue retention (100% retention, 25% growth) and consistently placing in the top ten percent.
- Direct consultations with C Suite and legal on policy changes for the entire organization.
- Increased sales by establishing myself as a trusted advisor, resulting in the development of multi-million dollar contracts.
- Developed customer-centric solutions that effectively addressed compliance issues while minimizing risk.
- Spearheaded collaboration with multifaceted teams facilitating seamless integration of products and services.
- Secured multi-year contracts through successful negotiations, resulting in long-term business commitments and heightened profitability.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
Account Executive
Panasonic / CDS Office Technologies
07.2002 - 11.2005
- Strengths in soliciting new business as well as current customer retention and repeat business resulted in surpassing assigned goals consistently
- Analysis of current paper trail in order to provide the best network solution for streamlining paperwork IE: copy, fax, internet fax, scan, print, telecommunications, voice over IP and overall document management
- Providing a total network solution including document management software, voice over IP telephony, printing and copying hardware, facsimile, scanning as well as replacing outsource color applications with in-house, cost saving, marketing solutions
- Sales, Customer service, networking applications, and equipment training were just some of the day-to-day tasks
- A clear understanding of compatibility between existing CRM, ECM and ERP with our products ensured successful installations.
Regional Sales Manager
Coastal Business Supplies
11.1995 - 06.2002
- Inside sales
- Managed a team of reps, business to business sales
- 13 state area
- 100% goal attainment minimum
- Built and maintained strong relationships with key clients, resulting in an increase in customer retention rate and annual spend
- Trained and mentored sales team members on product knowledge, relationship building within an account, account management, and perseverance
- Conducted regular performance evaluations of sales team members, providing constructive feedback and implementing training programs to address skill gaps.
Telemarketing Manager
TSC
06.1993 - 10.1995
- Sold telemarketing services to businesses
- Customer satisfaction surveys
- Appointment Setting
- Sales & Marketing
- Created and modified scripting and call logic
- Hired, trained, and managed employees.
Education
n/a - Court Stenography
Carleton School for Secretaries
St. Louis, MO01.1993
Skills
- Microsoft Office
- Excel
- Power Point
- NetSuite CRM
- Negotiation
- Speaking to a Large Audience
- Employee Training and Education
- Strategic Account Management
- Customer Research
- GSA Contract
- Creating Rapport
- Attentive Listening
- Closing the Sale
- Obtaining Commitments throughout the Sales Cycle
- Relationship Building
- Presenting Solutions
- Salesforce
- Disaster Recovery
- Cloud Computing
- Business Continuity Planning
- ERP Systems
- Strategic Thinking
- Entrepreneurial and Innovative
- Ethics and integrity
- Contract Negotiation
- Strategic Planning
- Start-Up Operations
- Revenue Generation
- Process Improvements
- Consulting
- Corporate Governance
- Industry Expertise
- Legal Compliance
- Policies and Procedures Development
- Analytical and Critical Thinker
- Cross-Functional Collaboration
- Effective Communicator and Public Speaker
Certification
- Information Management Essentials for Solution Providers (RC12-3383)
- R3 Acclivus Sales Training
- R3 Acclivus Sales Excellence
Coursework
- R3 Acclivus Sales Training
- R3 Acclivus Sales Mastery
- Information Management Essentials for Solution Providers (RC12-3383)
Assessments
- Sales skills, Proficient, August 2024, Influencing and negotiating with customers
- Inside sales, Proficient, August 2024, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Founder - Alice's Beach Bungalows
Groups
- Linked In
- ARMA International
- Selling Power
- Sales Power
Awards
ARMA International Chapter Member of the Year (June 2009)
References
- Mark Emery, Regional Sales Director, Recall, 09/11/2012, I had the privilege to manage Susan, and would highly recommend her for Sales position or Sales leadership. She consistently performed at a superior level - achieving her sales goals and revenue quota's, successfully managing her account portfolio and identifying new sales opportunities. Additionally, she provides support and assistance to others that collaboratively gets results and develops teamwork. She frequently received recognition with her customers for her willingness to bring forth new ideas and strategies, handle situations quickly and to the client's expectations, and develop new relationships.
- TL Ricks, Area Manager, Recall, 02/01/2012, Susan is a dedicated Account Manager who consistently looks for ways to meet her goals while providing her client base with sound information and direction. Susan maintained a great relationship with her clients while demonstrating a high level of professionalism. She is a role model in her role as Account Manager.
- Warren Doherty, Branch Manager, Panasonic/CDS Office Technologies, 02/06/2012, Susan is a very persistent, driven sales representative. While she worked with me she consistently maintained her quota objectives and was consistently top rep in the office. Great employee and individual.
Timeline
Founder
Alice's Beach Bungalows
10.2014 - Current
Senior Technology Account Executive
Staples Technology Solutions
05.2013 - 10.2014
Enterprise Account Manager
Recall Total Information Management
11.2005 - 11.2012
Account Executive
Panasonic / CDS Office Technologies
07.2002 - 11.2005
Regional Sales Manager
Coastal Business Supplies
11.1995 - 06.2002
Telemarketing Manager
TSC
06.1993 - 10.1995
n/a - Court Stenography
Carleton School for Secretaries
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