Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
OfficeManager

Susan Bennett

Indiana,PA

Summary

Experienced Office Manager and administration professional with 22 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

12
12
years of professional experience

Work History

Office Manager

Heckert Vision Center
Indiana, PA
07.2010 - 01.2022

Office Manager

Heckert Vision Center
Indiana , PA
07.2010 - 01.2022
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed office inventory and placed new supply orders.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Provided training to new hires on office policies and procedures.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Organized company events including holiday parties, team building activities .
  • Ensured compliance with applicable laws regarding employment practices.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Thomas Jefferson High School
Council Bluffs, IA
05-1984

Skills

  • Customer Service
  • Operations Management
  • Policy Development
  • Administrative Support
  • Data Entry
  • Workforce Management
  • Supply Management
  • Bookkeeping
  • Inventory Control
  • Staff Management
  • Staff Hiring
  • Workflow Planning
  • Scheduling and Calendar Management
  • Mail Handling
  • Credit and Collections
  • Conflict Management
  • Staff Training
  • Payroll Processing

Affiliations

  • I have retail experience selling glasses and prior position as a sales associate at Fashion Bug, Pearl Vision, Route 21.

Timeline

Office Manager

Heckert Vision Center
07.2010 - 01.2022

Office Manager

Heckert Vision Center
07.2010 - 01.2022

High School Diploma -

Thomas Jefferson High School

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Susan Bennett