Summary
Overview
Work History
Education
Timeline
Generic

SUSAN BERG

San Clemente,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptionally organized and efficient.

Overview

25
25
years of professional experience

Work History

Booking Manager/Production Team Customer Care

Townsley Portraits
Las Vegas, NV
06.2019 - Current
  • Studio reservation bookings.
  • Customer service via telephone, text and emails
  • Booking team lead and trainer
  • Inbound and outbound customer sales calls.
  • Conflict Resolution
  • Collections
  • Auction coordinator
  • Home based position.

Real Estate Agent/Transaction Coordinator

Prudential John Aaroe
Pasadena, CA
04.1999 - 01.2023
  • Estates division assistant for multi-million dollar properties.
  • Assisted clients with the process of buying and selling homes from the beginning of the process to closing escrow.
  • Handling of all paperwork and signatures in the process of a sale.
  • Scheduling and meetings with Appraiser's, Inspector's and photographer.
  • Held Broker's open and open houses
  • Showed Buyer's properties.
  • Marketing
  • MLS information Database

Customer Service Representative

Electronic Waveform Lab, Inc.
Huntington Beach, CA
03.2014 - 12.2018
  • Manage a high-volume workload within a deadline-driven environment.
  • Responsible for responding to inbound calls and making outbound follow-up calls to patients and insurance companies.
  • Present information and answer questions regarding the H-Wave unit.
  • Maintain precise documentation.
  • Ensure that callers receive timely, courteous and high quality customer service to insure customer satisfaction.
  • Home based position.

Certified Personal Finance Counselor

Abacus Credit Counseling
Encino, CA
10.2011 - 01.2014
  • Conducted credit counseling sessions for individuals in the process of filing for bankruptcy.
  • Assisted clients with various questions, concerns and IT issues during their online or telephone credit counseling courses.
  • Answered high volume phone calls, online chats and emails simultaneously.
  • Worked with the Department of Justice and Bankruptcy Lawyers in a professional manner to ensure high quality counseling to our clients.
  • Home based position.

VHF Radio Dispatcher

Boat U.S.
Costa Mesa, CA
06.2005 - 10.2011
  • Oversaw a wide range of client driven operational support activities, including prompt handling of consumer requests regarding water and road issues and effectively resolving business challenges.
  • Dispatched nationwide land and sea resources for mariners to expedite emergency and non-emergency assistance ranging from giving directions to facilitating life-saving rescues.
  • Cultivated, nurtured and maintained a collaborative relationship with Harbor Patrol and U.S. Coast Guard.
  • Used multifaceted computer programs to maintain fast-paced administrative efforts.
  • Processed all contractor billing and organizing comprehensive work cases.

Real Estate Leasing Agent

Woodstock Realty
Sugarloaf, CA
10.2003 - 03.2005
  • Assisted clients with permanent and vacation cabin rentals for the office listings in the rental division.
  • High volume calls and processing reservations.
  • Showing properties for permanent rentals.
  • Handling of all permanent and vacation leasing documentation.
  • Background checks.
  • Walk-thru's

Education

Mt. San Antonio College
Walnut, CA

Edgewood High School
West Covina, CA

Real Estate License

State of California Real Estate

License in certified personal finance counselor

Center For Financial Certification

Timeline

Booking Manager/Production Team Customer Care

Townsley Portraits
06.2019 - Current

Customer Service Representative

Electronic Waveform Lab, Inc.
03.2014 - 12.2018

Certified Personal Finance Counselor

Abacus Credit Counseling
10.2011 - 01.2014

VHF Radio Dispatcher

Boat U.S.
06.2005 - 10.2011

Real Estate Leasing Agent

Woodstock Realty
10.2003 - 03.2005

Real Estate Agent/Transaction Coordinator

Prudential John Aaroe
04.1999 - 01.2023

Mt. San Antonio College

Edgewood High School

Real Estate License

State of California Real Estate

License in certified personal finance counselor

Center For Financial Certification

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SUSAN BERG