Susan Berger
Dickinson
Summary
Dynamic Billing Specialist with a proven track record at E&M Services, excelling in billing accuracy and discrepancy resolution. Enhanced customer satisfaction through timely invoicing and effective communication. Skilled in accounts receivable management, I streamlined processes, reducing errors and improving cash flow, while fostering strong client relationships.
Overview
36
36
years of professional experience
Work History
Billing Specialist Payroll Specialist
E&M Services
05.2023 - Current
- Processed billing transactions accurately and efficiently to ensure timely invoicing.
- Assisted in resolving billing discrepancies through effective communication with clients.
- Maintained detailed records of invoices and payments for audit purposes.
- Supported data entry tasks using billing software to streamline operations.
- Collaborated with team members to improve billing procedures and documentation standards.
- Learned regulatory requirements related to billing practices and compliance guidelines.
- Provided administrative support in preparing reports on billing activities and trends.
- Coordinated with other departments to gather necessary information for accurate bill generation.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Streamlined billing process efficiency by implementing updated billing system.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Processed payroll data for accuracy and compliance with company policies.
- Supported payroll software updates and troubleshooting issues.
- Coordinated with HR to ensure timely submission of time reports.
- Responded to employee inquiries regarding payroll-related concerns.
- Conducted preliminary audits of payroll entries for discrepancies.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 92 employees to comply with predetermined company guidelines.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Reviewed time records for 92 employees to verify the accuracy of the information.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
- Analyzed and updated payroll policies to reflect changing tax laws, safeguarding company against potential penalties and fines.
- Streamlined year-end tax reporting process, ensuring timely issuance of W-2 forms and minimizing errors through meticulous record-keeping.
- Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
- Streamlined communication with employees regarding payroll changes, using variety of channels to ensure widespread understanding and compliance.
- Oversaw accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
- Generated reports to track employee time and attendance.
- Maintained confidentiality of employee records and payroll information.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Coordinated resolution of payroll discrepancies.
- Managed and updated employee benefits information.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Invoicing Manager
MBI Energy
10.1989 - 05.2022
- Processed high volumes of invoices with accuracy and attention to detail.
- Coordinated invoice discrepancies, ensuring timely resolution with vendors.
- Streamlined invoicing procedures, enhancing efficiency in document management.
- Collaborated with cross-functional teams to improve billing processes and workflows.
- Conducted regular audits of invoices to maintain compliance and accuracy standards.
- Trained new staff on invoicing systems and best practices for error reduction.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Ensured timely issuance of credit notes and adjustments for accurate reflection of client transactions in financial records.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided guidance in resolving complex invoicing matters that required specialized experience and knowledge of industry standards.
- Streamlined invoicing processes for increased efficiency, implementing automated systems and reducing manual tasks.
- Assisted in internal audits, providing necessary documentation and support for financial compliance purposes.
- Analyzed client contracts to ensure accurate billing as per agreed terms, minimizing disputes and maintaining positive relationships.
- Enhanced invoice accuracy by meticulously reviewing and verifying data prior to submission.
- Collaborated with other departments to resolve invoicing issues, fostering strong cross-functional relationships.
- Managed high-volume invoices, ensuring proper coding and approval before processing payments.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Generated daily, weekly and monthly reports for billing department.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Managed invoicing and payment processing operations.
- Maintained detailed records of customer payments and billing adjustments.
- Entered and maintained billing information in company internal databases for accessibility.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Encoded and canceled checks using bank machines.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
Education
High School Diploma -
Mandan High School
Mandan, ND05-1982
Skills
- Billing accuracy
- Invoice processing
- Accounts receivable management
- Discrepancy resolution
- Payroll processing
- Data entry accuracy
- Customer relationship management
- Time keeping coordination
- Account reconciliation
- Invoicing proficiency
- Collections
- Attention to detail
- Accounts receivable expertise
- Billing and invoicing
Timeline
Billing Specialist Payroll Specialist
E&M Services
05.2023 - Current
Invoicing Manager
MBI Energy
10.1989 - 05.2022
High School Diploma -
Mandan High School