Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Susan Bergeson

Ingleside,IL

Summary

Hardworking District Manager with a proven track record at Organic Life, excelling in operations management and team development. Enhanced customer satisfaction through strategic planning and effective training initiatives. Recognized for implementing inventory control measures that minimized waste, while fostering a collaborative work environment that boosted employee morale and engagement.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dist Manager position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

32
32
years of professional experience
1
1
Certification

Work History

District Manager for Food Service

Organic Life
09.2021 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful school openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Food Service Manager

Sodexo Food Service
08.2017 - 08.2021
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.

Deli Manager

Jewel Food Stores
02.1993 - 08.2017
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Inventoried food products and associated materials on weekly basis.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Controlled inventory costs by carefully managing portion control and reducing waste.

Education

Cosmetology

Wheeling High School
Wheeling, IL
06-1993

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Operations management
  • Team development
  • Multi-unit management

Certification

ServeSafe Certifacation

Timeline

District Manager for Food Service

Organic Life
09.2021 - Current

Food Service Manager

Sodexo Food Service
08.2017 - 08.2021

Deli Manager

Jewel Food Stores
02.1993 - 08.2017

Cosmetology

Wheeling High School

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Susan Bergeson