Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Bielke

Charlottesville,VA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Senior Access Associate

UVA Health
10.2022 - Current
  • Assisted in training new Access Associates, ensuring consistent service standards across department.
  • Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
  • Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
  • Played key role in improving departmental performance metrics by consistently meeting or exceeding established targets for productivity, accuracy, and timeliness.
  • Increased team productivity through effective communication and workflow coordination.
  • Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
  • Enhanced patient experience by providing timely and efficient registration services.
  • Ensured accurate patient information, maintaining a high degree of data integrity within the system.
  • Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
  • Provided exceptional customer service, resolving patient issues promptly and courteously.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Cross trained in multiple aspects within the department itself

Manager

Applebees
08.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Bartender

Wahoo BBQ
08.2021 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Server

Burger Bach
07.2016 - 08.2017
  • Greeted guests in a timely and professional manner
  • High quality service
  • Teaching the guests about culture
  • Ensuring the guests have a nice dining experience
  • Always enthusiastic while in a work environment
  • Always helped out when others needed i.e
  • Running guest payments, refilling beverages, answering phones, seating guests
  • Maintaining a clean and fun work environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Key Manager/Bartender/Server/Hostess

Sedona Taphouse
09.2013 - 06.2016
  • Consistently provided professional, friendly and engaging service
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Routinely cleaned work areas, glassware and silverware throughout each shift
  • Developed and maintained positive working relationships with others to reach business goals
  • Provided friendly and attentive service
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Time management skills
  • Extensive hospitality background
  • High quality service.

Education

High School Diploma -

Fluvanna County High School
Palmyra, VA
01.2008

Skills

  • Data entry proficiency
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration
  • Team Leadership
  • Money Handling
  • Patient check-in
  • Registration and Admissions
  • Relationship Building
  • Phone and Email Etiquette
  • Flexible Schedule
  • Appointment Scheduling

Timeline

Senior Access Associate

UVA Health
10.2022 - Current

Manager

Applebees
08.2022 - Current

Bartender

Wahoo BBQ
08.2021 - 03.2023

Server

Burger Bach
07.2016 - 08.2017

Key Manager/Bartender/Server/Hostess

Sedona Taphouse
09.2013 - 06.2016

High School Diploma -

Fluvanna County High School

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