Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan BISSELL

Danielson,CT

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

31
31
years of professional experience

Work History

USPS

USPS
Danielson, CT
10.2024 - 01.2025
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Sorting, casing and organizing mail and packages for delivery and then delivery of mail and packages

Area Supervisor

Ocean State Job Lot
Brooklyn, Connecticut
10.2020 - 10.2024
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Developed and implemented process improvements to reduce production costs and increase efficiency.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Planned and coordinated promotional events to increase customer traffic at store locations.
  • Trained new employees on company policies and procedures.
  • Facilitated communication between departments within the organization to ensure successful collaboration.
  • Developed and maintained a positive working environment for all staff members.
  • Coordinated with other departments to ensure smooth workflow processes.
  • Resolved customer complaints in a timely manner, escalating when necessary.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Ensured compliance with safety regulations in the workplace.
  • Ensured accurate inventory levels through periodic counts and cycle counting.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
  • Developed and implemented truck loading processes to simplify and maximize drivers' time.
  • Monitored and adjusted staffing levels and schedules based on business needs and budget constraints.
  • Secured company assets by verifying and auditing outbound shipments and returns.
  • Fostered positive relationships with customers to enhance satisfaction and loyalty.
  • Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
  • Resolved customer complaints and issues swiftly to maintain high service standards.
  • Collaborated with other departments to streamline operations and promote inter-departmental synergy.
  • Utilized technology and software to enhance efficiency, accuracy, and customer experience.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed daily operations, client relations and IT.
  • Used Point of Sale register system to complete transactions.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Trained, managed and motivated employees to promote professional skill development.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Shift Leader

Walgreens
Dayville, Connecticut
01.2019 - 10.2020
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Monitored inventory levels and ordered supplies as needed.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Checked orders for quality and completeness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Upheld company standards and compliance requirements for operations.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Front End Supervisor

Ocean State Job Lot
Brooklyn, Connecticut
05.2015 - 01.2019
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
  • Resolved customer complaints in a professional manner.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Trained new employees in customer service techniques and store policies.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Processed returns and exchanges according to company policies.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed daily operations, client relations and IT.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Used Point of Sale register system to complete transactions.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.

Breakpack Order Filler

Staples, The Office Supply Superstore
Dayville, CT
07.2001 - 05.2015
  • Utilized RF scanners to locate specific items within the warehouse environment.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Adhered to company policies regarding security protocols when handling confidential documents.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Limited damage to products and orders by using care when choosing items.
  • Trained new employees regarding warehouse procedures and standards.
  • Placed products on conveyors for final wrapping and shipment.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Inspected items to ensure they met quality standards prior to packing them into containers.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Tracked outgoing orders to provide shipping status to customers.
  • Ensured that all items were properly packed in accordance with safety regulations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Received orders from customers and verified accuracy of order information.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Stocked warehouse shelves with products received from suppliers or vendors.
  • Retrieved merchandise from storage areas as needed and delivered it to workstations for packing purposes.
  • Followed established procedures for disposing of damaged materials or obsolete inventory items.
  • Assembled custom orders as requested by customers or sales representatives.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Used handheld scanners to key in data for packages.
  • Operated forklift and pallet jack to transport heavy loads.
  • Worked closely with production staff to coordinate efficient workflow throughout the warehouse.
  • Provided assistance in training new employees on job duties related to breakpack order filling processes.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Operated pallet jacks, forklifts, and other material handling equipment safely and efficiently.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Cleaned work area regularly to maintain a safe working environment.
  • Assisted in loading trucks with packaged goods for delivery to customers' locations.
  • Monitored expiration dates on food products and ensured proper rotation of stock.
  • Organized stockroom shelves according to product size and type.
  • Read orders to verify attributes and quantities of merchandise.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Office Assistant

Clinipad
Taftville, CT
05.1994 - 06.2001
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Provided administrative support to multiple departments as needed.
  • Computed, recorded and proofread data or reports.
  • Facilitated communication within the office and with external partners.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Assisted in the development and implementation of office policies and procedures.
  • Coordinated travel arrangements and accommodations for staff members.
  • Inventoried and ordered materials, supplies and services.
  • Assisted with preparing and editing company correspondence and presentations.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Delivered messages and ran errands.
  • Answered and directed phone calls to appropriate staff members.
  • Facilitated internal communication by distributing memos and announcements.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Processed and prepared business or government forms and expense reports.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Troubleshot office equipment, computer hardware and software issues.

Education

High School Diploma -

Windham High School
Willimantic, CT
06-1993

Skills

  • Employee training
  • Process improvement
  • Inventory management
  • Customer service
  • Team building
  • Emergency response
  • Work scheduling
  • Safety compliance
  • Point of sale
  • Conflict resolution
  • Performance monitoring
  • Interdepartmental communication
  • Workflow optimization
  • Project coordination
  • Organization
  • Troubleshooting
  • Recordkeeping
  • Excellent communication
  • Good Telephone Etiquette
  • Training & Development
  • Planning
  • Flexible and adaptable
  • Organization and time management
  • Decision-making
  • Organizational skills
  • PPE compliance
  • Self-Directed
  • Written communication

Timeline

USPS

USPS
10.2024 - 01.2025

Area Supervisor

Ocean State Job Lot
10.2020 - 10.2024

Shift Leader

Walgreens
01.2019 - 10.2020

Front End Supervisor

Ocean State Job Lot
05.2015 - 01.2019

Breakpack Order Filler

Staples, The Office Supply Superstore
07.2001 - 05.2015

Office Assistant

Clinipad
05.1994 - 06.2001

High School Diploma -

Windham High School

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Susan BISSELL