Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Black

Holiday

Summary

Dynamic Certified Behavioral Health Case Manager with a proven track record at DFL, skilled in clinical patient evaluation and proactive relapse avoidance. Expert in fostering client engagement and enhancing treatment outcomes through tailored crisis plans and community connections. Committed to empowering families and ensuring effective support in mental health and substance abuse recovery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Behavioral Health Case Manager

DFL
12.2018 - 04.2021
  • Established positive rapport with clients to foster trust and promote engagement in their treatment process.
  • Educated clients about side effects, safety and benefits of using psychotropic drugs to treat mental illness,
  • Teach about common mental health and substance abuse disorders to facilitate understanding of treatment options.
  • Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
  • Create and update Crisis plans for and with clients as well as treatment plans in order to address their goals using a strength based and client driven approach.
  • Connected clients with needed services and available activities in the community in order to enhance their goals.
  • Help identify and remove barriers to treatment.

Early Childhood Consultant

Directions For Living
12.2018 - 12.2018

Taught "Nurturing Parenting" classes; on line and in person.

  • Worked with children and families to conduct intensive parenting sessions to measure parenting skills to parents that were in the reunification process.
  • Administering and assessing AAPI screenings to measure skills that were gained during services
  • Conducted Ages and Stages screenings on children 3-48 months old to measure development in all 5 domains.
  • Conducted home visits with parents and children to teach parents parenting skills developmentally appropriate approached to parenting their children in effective ways.

Education

Bachelor of Science - Early Childhood Education

College For Lifelong Learning
Rochester, NH
06-2003

Skills

  • Clinical patient evaluation
  • Proactive relapse avoidance
  • Customer assistance
  • Family support

Certification

Certified Behavioral Health Case Manager

Certified Wrap Facilitator.

Timeline

Certified Behavioral Health Case Manager

DFL
12.2018 - 04.2021

Early Childhood Consultant

Directions For Living
12.2018 - 12.2018

Bachelor of Science - Early Childhood Education

College For Lifelong Learning
Susan Black