Susan Blalock
St. Johns,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks effectively. Responsible and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Brooks Rehabilitation
03.2014 - Current
- Plan and execute activities and special events to ensure safe and positive experiences for all participants, family members, volunteers, interns and other staff
- Manage expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes
- Coordinate travel arrangements for teams and staff, ensuring cost-effective and timely accommodations and transportation
- Maintain confidentiality of sensitive information, adhering to organization's policies
- Support participant recruitment processes by tracking referrals, screening potential participants and ensuring follow up is made by appropriate staff
- Assist coworkers and staff members with tasks on daily basis
- Build and maintain excellent participant relationships through timely response to inquiries
- Ensure accurate record-keeping with diligent data entry and database management to include but not limited to referrals, activity registration, attendance, and budget needs
- Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Optimize calendar management for program and staff by scheduling activities and special events strategically while considering priorities and minimizing conflicts
- Work with marketing partners to advertise upcoming events
- Work with community partners to schedule usage of facilities to lessen disruptions to the program calendar
- Implemented new system to track referrals, improving follow up times and transition of participants into program
- Manage phone and email correspondence with participants, volunteers and internal & external colleagues & customers
- Organize logistics and materials for staff meetings, creating agendas, managing virtual aspect and taking minutes for later dissemination
- Recruit and clear volunteers for regular and special events to include ongoing communication, background screenings, and training
- Create marketing presentations for wide range of audiences (referral sources, volunteers, students, community partners)
- Assist with management of fleet of vehicles to include scheduling service, vehicle loan calendar, and service records
- Purchase of supplies for ongoing program needs, recognizing budget confines
Licensed 4-40 Customer Service Representative
Coleman Marine
06.2010 - 03.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Maintained up-to-date knowledge of product and service changes
- Educated customers about billing, payment processing and support policies and procedures
- Responded proactively and positively to rapid change
Community Representative
American Cancer Society
09.2008 - 02.2010
- Managed 3 area Relay For Life events, consistently meeting volunteer, participant and monetary goals
- Demonstrated exceptional leadership skills while managing 3 diverse teams of volunteers, ensuring that tasks were completed efficiently and according to established protocols
- Assisted with achieving overall organizational financial goals through execution of successful Relay For Life events and additional fundraising activities
- Spoke at public events to raise awareness of organization and opportunities to get involved
- Recruited and managed volunteer teams
- Led volunteer development meetings to provide resources and education to allow for growth and ownership of volunteer positions
Paraprofessional
Chets Creek Elementary - Duval County School Board
08.1998 - 06.2005
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times
- Fostered positive learning environment by establishing strong relationships with students, parents, and faculty members
- Enhanced student support by delivering one-on-one and small group assistance in various subjects
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs
- Assisted in collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement
- Reported on student progress, behavior, and social skills to parents
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs
- Assisted in organization of school events, contributing to vibrant school culture
- Managed permission slips and payments for field trips for all grade levels
- Served as Safety Patrol sponsor, including recruitment and selection, managing schedules, and obtaining feedback from supervising teachers & passing on as necessary
- Served as Team Leader for all paraprofessionals, creating schedules, securing coverage for time off, and clearly conveying information, goals, & expectations to the team while actively listening to feedback from team members
Education
Associate of Arts - Elementary Education
Florida State College
Jacksonville, FLSkills
- Time management
- Customer relations
- Relationship building
- Event coordination
- Budgeting
- Strategic planning
Awards
- Employee of the Year, 2004-2005, Chets Creek Elementary
- Volunteer of the Year, 2009, Bartram Trail High School
- STAR, 2024, Brooks Rehabilitation
Timeline
Administrative Assistant
Brooks Rehabilitation
03.2014 - Current
Licensed 4-40 Customer Service Representative
Coleman Marine
06.2010 - 03.2014
Community Representative
American Cancer Society
09.2008 - 02.2010
Paraprofessional
Chets Creek Elementary - Duval County School Board
08.1998 - 06.2005
Associate of Arts - Elementary Education
Florida State College
Similar Profiles
Jamie MontroseJamie Montrose
Float Front Desk Coordinator at Brooks RehabilitationFloat Front Desk Coordinator at Brooks Rehabilitation
Lenette J. CharlesLenette J. Charles
Certified Nursing Assistant at Brooks RehabilitationCertified Nursing Assistant at Brooks Rehabilitation
Abigail FowlerAbigail Fowler
School Re-entry Program Specialist at Brooks RehabilitationSchool Re-entry Program Specialist at Brooks Rehabilitation